Customer Experience Associate

weis; Willow Street (PA); On-site; USD 26,000 - 32,000; Full time

Job summary

Weis Markets in Willow Street, PA is hiring a friendly front-end associate. You will greet customers, operate the cash register, bag merchandise, and ensure accurate checkout while following store policies.

This role emphasizes teamwork, excellent customer service, and adherence to safety standards. No prior experience is required, as training is provided with opportunities for growth within Weis Markets.

Qualifications

• Education or experience required: High School Diploma or GED.
• Ability to operate a cash register and handle monetary transactions.
• Strong customer service and teamwork skills.

Responsibilities

• Smiles and greets customers, answers questions, and resolves concerns promptly.
• Operates front end scanning equipment and cash register.
• Bags merchandise properly and ensures accurate checkout.
• Maintains accuracy during transactions and handles payments and coupons.
• Follows store policies and safety guidelines, including PPE where applicable.
• Assists in other departments as needed.

Skills

Customer service

Cash handling

POS operation

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Cash register

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

2600 Willow Street Pike Suite 5

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer checkout to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related checkout procedures including properly and efficiently bagging merchandise and placing merchandise in customer's cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

WEIS MARKETS IS AN EQUAL OPPORTUNITY EMPLOYER

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.