Customer Experience Associate

weis; State College (Centre County); On-site; USD 17,000 - 21,000; Full time

Job summary

Weis Markets is seeking a front-end associate in State College, PA to greet customers, answer questions, and process transactions efficiently. You will operate scanning equipment, bag merchandise, and maintain clean, organized work areas while following safety guidelines.

The role may involve assisting other departments as needed and requires adherence to company policies on tobacco and alcohol sales. The position emphasizes teamwork, accuracy in checkout, and commitment to a respectful

Qualifications

• Education and/or experience completed or working towards a High School Diploma or GED.

Responsibilities

• Smiles and greets customers, answers questions and helps resolve concerns promptly in a polite, professional manner.
• Operates front-end scanning equipment and cash register; handles bagging and cart placement.
• Ensures accurate transactions, handles cash, checks, electronic payments and coupons; adheres to cash handling policies.
• Maintains knowledge of weekly ads, promotions and store layout to answer customer questions.
• Maintains sanitation in the department; follows schedules to keep areas, equipment and displays clean.
• Cooperates with coworkers and supervisors to ensure smooth department and store operations.
• Utilizes provided PPE (gloves, safety cutters, footwear) as required.
• May assist in other departments as needed.

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address

560 Westerly Parkway

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer's cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.