Customer Experience Associate

The TJX Companies, Inc.; San Luis Obispo (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

HSA

life insurance

paid parental leave

paid holidays/vacation/sick

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Retail Associate at TJ Maxx in San Luis Obispo, CA. The role emphasizes delivering a high-quality customer experience, maintaining store standards, and supporting merchandising and loss-prevention efforts.

You will engage with customers, ring transactions, promote loyalty programs, and assist in maintaining clean, organized sales floors while adapting to various store areas as needed.

Qualifications

• Demonstrates excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes.
• Able to respond to direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience is preferred.

Responsibilities

• Models established customer experience practices with customers.
• Supports a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases and returns and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and follows procedures.
• Prepares merchandise for the sales floor according to procedures.
• Participates in store recovery and cleanliness throughout the day.
• Maintains safety and labor policy compliance.
• Supports shrink reduction goals and programs.
• Supports safety awareness and a safe environment.
• Performs other duties as assigned.

Skills

Excellent customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Team orientation

Ability to lift heavy objects

Retail experience preferred

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1541 Froom Ranch Road

Location

USA TJ Maxx Store 1154 San Luis Obispo CA

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.