Customer Experience Associate

Weis Markets; Norristown (Montgomery County); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Weis Markets in Norristown, PA is seeking a Customer Experience Associate for a part-time role. You will greet customers, answer questions, and help resolve concerns at the front end.

You will operate the cash register, bag merchandise, and ensure accurate checkout. Follow PPE rules and health/safety standards while keeping the department clean and organized. May assist in other departments as needed.

Qualifications

• High School Diploma or GED required or in progress.
• No prior experience required for this role.
• Customer service oriented with a polite, professional demeanor.

Responsibilities

• Greet customers and answer questions in a polite, professional manner.
• Operate front-end scanning equipment and cash register; handle transactions.
• Bag merchandise and assist customers in load-out; maintain accuracy during checkout.
• Follow PPE guidelines and health/safety requirements; keep work areas clean and organized.
• Assist in other departments as needed to ensure smooth store operations.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Customer Experience Associate page is loaded## Customer Experience Associatelocations: 233 - Norristown, PAtime type: Part timeposted on: Posted Todayjob requisition id: JR53042**Location Address:**25 W Germantown Pike**Job Description:****ESSENTIAL DUTIES AND RESPONSIBILITIES**The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:* Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.* Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer's cart.* Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.* Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.* Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.* Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.* Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.* May also be called upon to assist in other departments.**SUPERVISORY RESPONSIBILITIES**This position currently has no supervisory responsibilities.**QUALIFICATION REQUIREMENTS**To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.