Customer Experience Associate

ReSource Pro; Lincoln (NE); Hybrid; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Medical benefits

Internet stipend

401k with match

HSA/FSA

Disability insurance

Paid time off

Wellness program

Job summary

ReSource Pro is seeking a Customer Experience Associate to provide frontline service for our clients via phone, email, and chat. You will handle inquiries professionally, document in client systems, and help maintain trust and partnerships with clients.

This hybrid role is based in Vincennes, IN, with a competitive hourly pay range and comprehensive benefits including health insurance from day one, 401k with company match, and a wellness program.

Qualifications

• 1-2 years of customer service experience required.
• Insurance background/knowledge preferred
• Reliable and professional
• Ability to follow processes and procedures
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficient computer skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate
• Positive and proactive attitude
• Flexibility and adaptability to changing priorities

Responsibilities

• Manage inbound/outbound calls and emails as a subject matter expert
• Providing clear communication to brokers and insurers (via phone, email, and chat).
• Providing exceptional customer service to client customers
• Completing requested client/broker tasks and processes
• Collaborating with peers and leaders to meet client needs
• Contributing to the achievement of internal team goals

Skills

Customer service experience

Job description

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?

Come Join ReSource Pro!

Your Role

We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

In This Role, You Will...

• Manage inbound/outbound calls and emails as a subject matter expert
• Providing clear communication to brokers and insurers (via phone, email, and chat).
• Providing exceptional customer service to client customers
• Completing requested client/broker tasks and processes
• Collaborating with peers and leaders to meet client needs
• Contributing to the achievement of internal team goals

What You Need To Be Successful...

• 1-2 years customer service experience required
• Insurance background/knowledge preferred
• Reliable and professional
• Ability to follow processes and procedures
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficient computer skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate
• Positive and proactive attitude
• Flexibility and adaptability to changing priorities

Your Compensation...

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $15.00 - $24.85 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

The Standard Interview Process Includes

• Behavioral Interview with Talent Acquisition
• Online talent assessment
• Hiring Manager Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.