Customer Experience Associate

010 Weis Markets, Inc.; Leonardtown (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Weis Markets in Leonardtown, MD is seeking a Customer Experience Associate to greet customers, answer questions, and help resolve concerns in a polite, professional manner. You will operate the front-end scanning equipment and cash register, ensure accurate transactions, bag merchandise, and maintain store cleanliness.

This role emphasizes policy knowledge, compliance with tobacco and alcohol sale rules, cash drawer accuracy, PPE usage, and teamwork with coworkers to deliver excellent customer

Qualifications

• High School diploma or GED completed or in progress.
• No prior experience required.
• Ability to perform checkout procedures and manage payments.

Responsibilities

• Greet customers and resolve concerns promptly in a polite, professional manner.
• Operate front end scanning equipment and cash register.
• Bag merchandise and ensure accurate item charging and payments.
• Maintain cash drawer accuracy and security; prevent shortages.
• Follow tobacco and alcohol sale guidelines and health rules.
• Keep store areas clean and comply with PPE requirements.

Skills

Customer service

Cash handling

Point of sale

Checkout procedures

Cash register

Education

High School Diploma or GED

Tools

POS software

Scanning equipment

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 40845 Merchants Lane Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).

No prior experience required.

RATE OF PAY AND BENEFITS

The hourly pay for this position starts at $15.00 and is up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as

• minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
• two supplemental medical plan options, the Advantage and Elite plans
• dental, vision, short term disability, term life and AD&D
• voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs
• auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!