Customer Experience Associate

Weis Markets, Inc.; Hampstead (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

MEC plan (Affordable Care Act)

Dental insurance

Vision insurance

Short-term disability

401(k) retirement savings

Associate discount

Paid time off

Scholarship program

Job summary

Weis Markets in Hampstead, MD is seeking a Customer Experience Associate to greet customers, answer questions, and support checkout processes with accuracy and courtesy. The role emphasizes safe handling, quick service, and teamwork within a busy grocery setting.

Starting hourly pay ranges from $15 to $22, with benefits including MEC, dental, vision, short-term disability, 401(k), and an associate discount program.

Qualifications

• Education: High School Diploma or GED completed.
• No prior experience required.
• Ability to follow safety and cash handling procedures.

Responsibilities

• Greet customers and resolve questions politely.
• Operate cash register and scanning equipment, bag merchandise.
• Ensure accurate transactions and proper cash handling.
• Maintain knowledge of weekly ads and store layout.
• Keep department clean and sanitary; follow health and OSHA guidelines.
• Collaborate with coworkers and supervisors to keep store running smoothly.
• Use PPE as required.
• May assist in other departments.

Skills

Customer service

Cash handling

Inventory awareness

Teamwork

Safety compliance

Education

High School Diploma or GED

Tools

Cash register

POS system

Front-end scanning equipment

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

721 Hanover Pike

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly rate for this position starts at $15.00 and goes up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer:Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.