Customer Experience and Sales Specialist

U BREAK I FIX; Carmel (IN); On-site; USD 20,457 - 29,136; Full time

Job summary

A leading customer service company in Carmel is seeking a Customer Experience & Sales Specialist. This role focuses on revenue generation, customer trust, and operational excellence. Key responsibilities include managing sales processes, providing customer education on services, and participating in technical training. Pay starts from $18 per hour with additional uncapped commission opportunities based on performance, along with clear paths for career advancement.

Qualifications

• Sales, retail, or customer service experience preferred.
• Technical experience is a plus but not required.
• Comfort discussing pricing and value.

Responsibilities

• Drive store revenue through quoting, upsells, and service recommendations.
• Deliver exceptional customer experience from intake to pickup.
• Accurately create and manage work orders in POS.

Skills

Strong communication and customer-facing skills

Sales-oriented mindset

Accountability to performance

Willingness to learn technical concepts

Reliable attendance

Job description

About the Role

We’re looking for a Customer Experience & Sales Specialist to be the front-line face of our West Carmel store. This role is sales-driven first, with a strong focus on revenue, customer trust, and operational accuracy — with structured technical training to support long-term growth into diagnostic and repair responsibilities.

This is an ideal role for someone who wants more than an hourly retail job and is motivated by the opportunity to drastically increase earnings through high-level sales performance.

What You’ll Be Doing (Primary Focus)

• Drive store revenue through confident quoting, upsells, and service recommendations
• Deliver an exceptional front-of-house customer experience from intake to pickup
• Accurately create, manage, and close work orders in POS
• Educate customers on repair options, warranties, and protection plans
• Support daily operations including check-ins, queue management, and EOD procedures
• Maintain sales integrity — correct pricing, proper expectations, no shortcuts

Technical Training & Support Expectations

• Understand common device failures and repair workflows
• Assist with basic diagnostics and triage
• Support technicians during high-volume periods
• Prepare for potential future growth into a hybrid or technical role

You are not expected to be a technician on day one, but you are expected to actively participate in technical training and build technical understanding over time.

Compensation & Growth

• Competitive hourly base pay
• Uncapped commission tied directly to individual and store performance
• High performers can significantly increase total pay through strong sales execution
• Clear advancement paths into management, hybrid, or technical roles

This role rewards individuals who take ownership of results and consistently perform at a high level.

What We’re Looking For

• Strong communication and customer-facing skills
• Sales-oriented mindset with accountability to performance
• Comfort discussing pricing, value, and protection options
• Willingness to learn technical concepts and repair processes
• Reliable attendance and schedule flexibility

Sales, retail, or customer service experience preferred. Technical experience is a plus — not required.

Ability to Commute:

Pay:

From $18.00 per hour

Application Question(s):

• Are you able to pass a drug screening and background check?