Customer Experience & Agentic AI Workshop Facilitator

SF Partners; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

SF Partners in San Francisco seeks a client-facing workshop facilitator to help senior enterprise stakeholders explore customer engagement, business messaging and agentic AI. This is not a technical AI role and you will turn conversations into practical use cases and actionable next steps.

You will lead predominantly in-person workshops across the West Coast, with hybrid/remote delivery occasionally, collaborating with a wider team to shape customer journeys and strategic recommendations.

Qualifications

• Experience facilitating workshops for external enterprise clients.
• Background in CX, service design or customer engagement strategy.
• Familiar with AI agents or agentic AI concepts.

Responsibilities

• Facilitate in-person enterprise workshops and drive outcomes.
• Translate discussions into customer journeys, use cases and actions.
• Collaborate with team to produce strategic recommendations.
• Engage senior stakeholders and diverse groups across sectors.

Skills

CX strategy

Journey mapping

Service design

Digital transformation

Customer engagement

Workshop facilitation

Stakeholder management

Senior stakeholder facilitation

Travel readiness

Cross-functional collaboration

Tools

Miro

Teams

Google Workspace

Job description

Customer Experience & Agentic AI Workshop Facilitator

Mid-to-long-term contract | ASAP start

We’re looking for an experienced client-facing workshop facilitator to work with major enterprise organisations, helping them explore the next generation of customer engagement, business messaging and agentic AI.

This is not a technical AI development role.

We need someone who can get in a room with senior enterprise stakeholders, understand their customer journeys, challenge their thinking and facilitate conversations that turn emerging technology into practical customer use cases and clear next steps.

We’d love to hear from you if you have:

• Strong experience facilitating workshops for external enterprise clients
• A background in CX, service design, customer journey mapping, digital transformation or customer engagement strategy
• Experience with WhatsApp, SMS, chatbots, conversational AI or digital messaging channels
• Exposure to AI agents / agentic AI, or the ability to quickly understand emerging technology
• Confidence facilitating senior and mixed stakeholder groups
• Experience across sectors such as retail, ecommerce, financial services or travel
• The ability to turn ambiguity into clear use cases, journeys, decisions and actions
• Experience with tools such as Miro, Teams and Google Workspace

You’ll facilitate predominantly in-person enterprise workshops, supported by occasional hybrid and remote delivery, and collaborate with a wider team to turn workshop discussions into customer journeys, conversation concepts and strategic recommendations.

Travel is an important part of the role, primarily across the West Coast US .All business travel is fully funded.

Between client engagements you'll work remotely, so you'll need your own professional home-working setup.

We're particularly interested in talent across the San Francisco Bay Area, Los Angeles, Seattle, San Diego and Portland, as well as Denver/Boulder and Phoenix/Scottsdale.

If your sweet spot sits somewhere between facilitation, customer experience, business messaging and emerging AI, we'd like to hear from you.

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