Customer Experience Agent-Bilingual-English and Spanish

SmartStop Self Storage; Northern (KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) + matching

Employee referral program

Job summary

SmartStop Self Storage is hiring a 100% remote Customer Experience Agent (Bilingual English/Spanish) to assist customers across CA, TX, AZ, and NV. The role reports to the Call Center Lead and focuses on resolving inquiries via phone, email, chat, or SMS.

Qualifications include a high school diploma and strong bilingual communication, with at least 3+ years in self-storage customer service. Benefits include health insurance, PTO, and 401(k) matching.

Qualifications

• Bilingual Spanish and English is required to assist non-English speaking customers/clients.
• Customer service experience is required.
• Excellent written and verbal communication skills including active listening.
• Proficient in computer skills with the ability to learn new software.

Responsibilities

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.

Skills

Bilingual Spanish/English

Customer service

Problem solving

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Statewide (CA), Statewide (TX), Statewide (AZ), Statewide (NV)

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Why work at SmartStop? SmartStop is a growing organization with tremendous opportunities available. We offer competitive salaries and benefits along with enriching work environments. Ready to join the best team members in the industry?

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At SmartStop, each employee brings unique experience and talent to their position and our true strength comes from collaborating and supporting one another. When we work as a team and lead together, we can achieve extraordinary results.

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We support our employees by providing positive work environments and embracing their individual pursuits. We contribute to the communities where we live and work through active participation in charitable initiatives. Finally, we care for our worldby reducing our impact on the environment.

Customer Experience Agent - Bilingual (English and Spanish) Statewide (CA), Statewide (TX), Statewide (AZ), Statewide (NV)

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A company that embraces CHANGE while enhancing EVERYONE’S journey.

About Argus Professional Storage Management powered by SmartStop®

Argus Professional Storage Management (APSM) powered by SmartStop is the second largest exclusively third-party management company in the self-storage industry. APSM manages 227 stores across 26 states (as of October 1, 2025), encompassing approximately 16.6 million rental square feet, 102,000 units. Come join a winning team!

APSM is a growing organization with tremendous opportunities available. We offer competitive salaries, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry?

Salary range: $17.00 to $19 per hour depending on experience

Bilingual-Spanish and English Customer Experience Agent Job Summary

Reporting to the Call Center Lead, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.

This job is 100% remote.

Essential Job Functions and Responsibilities assisting non-English speaking customers/clients.

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!

Qualifications Needed

• High school diploma or equivalent.
• Proficiency in both Spanish and English is required to assist non-English speaking customers/clients.
• Customer service experience required.
• Minimum 3+ years of self-storage management experience.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent decision-making ability.
• Strong problem-solving skills.
• Proficient in computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Ability to function well in an often-stressful environment.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Ample paid time off
• Generous holiday schedule
• 401(k) + matching with no waiting period
• Employee assistance program
• Paid employee referral program

Diversity

Argus Professional Storage Management powered by SmartStop®, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

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