Customer Experience Advocate – Growth & Impact

CFS; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

CFS in Richfield Township, Ohio, seeks a Customer Service Representative to provide fast, friendly support by phone, email, and chat, resolve inquiries, and process requests. You will document interactions in the CRM, assist with orders and returns, and contribute to service quality in a supportive team environment.

The role requires a high school diploma, 1–3 years of customer service experience, strong communication skills, and comfort with CRM tools and basic computer applications.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem‑solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer‑focused.

Responsibilities

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Skills

Strong communication

Problem solving

Education

High school diploma or equivalent

Tools

CRM tools

Basic computer applications

Job description

CFS in Richfield Township, Ohio, seeks a Customer Service Representative to provide fast, friendly support by phone, email, and chat, resolve inquiries, and process requests. You will document interactions in the CRM, assist with orders and returns, and contribute to service quality in a supportive team environment.

The role requires a high school diploma, 1–3 years of customer service experience, strong communication skills, and comfort with CRM tools and basic computer applications.