Customer Experience Advocate – Data-Driven Impact

Flagstar Bank; Fort Lauderdale (FL); On-site; USD 51,000 - 82,000; Full time

Job summary

Flagstar Bank seeks a Customer Experience Advocate Analyst to analyze customer feedback from call centers, branches, and other sources, and to report insights that drive policy improvements and customer loyalty.

You will prepare dashboards and summaries, identify trends and potential risks, and work with stakeholders to implement experience enhancements while supporting audit requests and regulatory compliance.

Qualifications

• Education: High School diploma or equivalent.
• 2+ years in client service or contact center.
• 2+ years in business writing, reporting and data analytics.

Responsibilities

• Collecting, Analyzing and Reporting Feedback.
• Complaint Mitigation & Experience Improvements.
• Additional Accountabilities and ensuring compliance with policies.

Skills

Verbal and written communication

Analytical skills

Data analytics

Education

High School diploma

Tools

CRM tools (Dynamics/Salesforce)

Tableau

PowerBI

Microsoft Office

Job description

Flagstar Bank seeks a Customer Experience Advocate Analyst to analyze customer feedback from call centers, branches, and other sources, and to report insights that drive policy improvements and customer loyalty.

You will prepare dashboards and summaries, identify trends and potential risks, and work with stakeholders to implement experience enhancements while supporting audit requests and regulatory compliance.