Customer Experience Advocate (Apparel)

Born Primitive; Virginia Beach (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Born Primitive in Virginia Beach, VA is seeking a Customer Service Associate who becomes the direct voice of our customers across email, chat, phone, and reviews. You’ll guide orders, resolve issues, and gather insights to shape our products and service.

You’ll work in a fast-paced, team-driven environment, learning Netsuite, RF Smart, Gorgias, Okendo, Loop, and collaborating with Ecommerce, Returns, Product and Fulfillment teams to improve the customer experience daily.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer contact/ service experience preferred.
• Apparel industry experience preferred.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong communication skills and team collaboration.

Responsibilities

• Serve as the direct voice of Born Primitive across email, chat, phone and reviews.
• Assist with orders, product guidance, and issue resolution while capturing insights.
• Collaborate with Ecommerce, Returns, Product and Fulfillment teams to improve experience.
• Learn and use systems such as Netsuite, RF Smart, Gorgias, Okendo and Loop.
• Maintain a positive, empathetic attitude toward customers and coworkers.

Skills

Customer service

Communication

Teamwork

Computer skills

Adaptability

Education

High School Diploma

Bachelor’s Degree or Equivalent

Tools

Gorgias

Okendo

RF Smart

Netsuite

Loop

Job description

Born Primitive in Virginia Beach, VA is seeking a Customer Service Associate who becomes the direct voice of our customers across email, chat, phone, and reviews. You’ll guide orders, resolve issues, and gather insights to shape our products and service.

You’ll work in a fast-paced, team-driven environment, learning Netsuite, RF Smart, Gorgias, Okendo, Loop, and collaborating with Ecommerce, Returns, Product and Fulfillment teams to improve the customer experience daily.