Customer Experience Advisor

El Car Wash; Maryland; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Parental leave

Pet insurance

Job summary

El Car Wash in Abingdon, MD is seeking a Customer Experience Advisor to greet customers with energy and confidence, educate on Unlimited Memberships, and convert interactions into loyalty. You will resolve concerns promptly, maintain a welcoming site, and log feedback to help the team continuously improve.

You’ll work full-time outdoors, including evenings, weekends, and holidays, bringing a friendly, sales-driven approach to a fast-paced, customer-focused environment.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, engages customers in the moment.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.

Responsibilities

• Set the tone from the start and welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth by educating customers on the Unlimited Membership program and converting interest into loyalty.
• Turn service interactions into sales while maintaining trust and avoiding pushiness.
• Handle concerns quickly and professionally, resolving issues to leave customers impressed.
• Keep the site clean, safe, and welcoming, with standards reflected in customer areas.
• Capture customer feedback in Micrologic and communicate insights to the team.

Skills

Reliable attendance

Engaging presence

Rapport building

Goal-oriented

Empathy with sales

Conflict resolution

POS system experience

Evenings/weekends/holidays

Tools

POS systems

Site technology

Job description

# Customer Experience AdvisorAbingdon - Abingdon, MD 21009## OverviewSalary Range$15.00 - $16.00 HourlyPosition TypeFull Time## Description**Level:** Frontline | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.**WHAT YOU'LL OWN****Set the tone from the start -** Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.**Drive membership growth -** Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.**Turn service into sales -** Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.**Handle the hard moments -** Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.**Keep the site sharp -** Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.**Capture what matters -** Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.## Qualifications**WHAT YOU BRING*** Reliable attendance and professional image — you show up on time, polished, and ready* Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments* Proven ability to build rapport quickly and influence without being pushy* Goal-oriented and results-driven — you know your numbers and you care about hitting them* Strong empathy paired with sales drive — you read the customer and adjust accordingly* Confident handling complaints and concerns on the spot — you resolve, you don't deflect* Comfortable with POS systems and site technology* Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions* Prior sales, retail, or hospitality experience is a plus**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* **Drives Results —** Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* **Problem-Solving —** Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* **Team Collaboration —** Works well with teammates, communicates openly, and contributes to a supportive team environment.* **Job Knowledge & Technical Proficiency —** Understands job responsibilities, products, and tools needed to perform work accurately.* **Safety & Compliance —** Follows safety procedures, uses equipment correctly, and speaks up about hazards.| || --- || **Why El Car Wash** Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes