Customer Experience Advisor

Paycom - ATS; Brighton, Northern (MI, KY); On-site; USD 17,000 - 22,000; Full time

Job summary

El Car Wash in Brighton, MI is seeking a Customer Experience Advisor to deliver standout service, drive membership, and convert visits into loyalty. You will welcome guests, educate them on Unlimited Membership, and close sales while maintaining a clean, safe environment.

The role emphasizes problem-solving, empathy, and a proactive approach to guest feedback, with availability for evenings, weekends, and holidays. Prior sales or hospitality experience is a plus.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence, extroverted and customer-facing.
• Ability to build rapport quickly and influence without being pushy.
• Goal-oriented with a track record of hitting numbers.
• Bilingual English/Spanish is a strong plus.
• Experience with POS systems and site technology.

Responsibilities

• Set the tone from the start: greet customers with confidence, energy and a smile.
• Drive membership growth by educating customers on the Unlimited Membership and converting interest into loyalty.
• Turn service into sales by reading the customer and closing without being pushy.
• Handle the hard moments: resolve concerns quickly and leave customers impressed.
• Keep the site sharp with a clean, safe, welcoming environment.
• Capture feedback in Micrologic, flag issues early, and share insights with the team.

Skills

Reliable attendance

Charismatic presence

Rapport building

Results-driven

Empathy with sales

Complaint handling

POS systems

Evenings/weekends availability

Bilingual English/Spanish

Sales/retail/hospitality experience

Tools

Micrologic

Job description

# Customer Experience Advisor031-Brighton - Brighton, MI 48116## OverviewPosition TypeFull Time## Description**Level:** Frontline | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.**WHAT YOU'LL OWN****Set the tone from the start -** Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.**Drive membership growth -** Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.**Turn service into sales -** Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.**Handle the hard moments -** Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.**Keep the site sharp -** Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.**Capture what matters -** Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.## Qualifications**WHAT YOU BRING*** Reliable attendance and professional image — you show up on time, polished, and ready* Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments* Proven ability to build rapport quickly and influence without being pushy* Goal-oriented and results-driven — you know your numbers and you care about hitting them* Strong empathy paired with sales drive — you read the customer and adjust accordingly* Confident handling complaints and concerns on the spot — you resolve, you don't deflect* Comfortable with POS systems and site technology* Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions* Prior sales, retail, or hospitality experience is a plus* Bilingual (English/Spanish) — strong plus in South Florida markets**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* **Drives Results —** Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* **Problem-Solving —** Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* **Team Collaboration —** Works well with teammates, communicates openly, and contributes to a supportive team environment.* **Job Knowledge & Technical Proficiency —** Understands job responsibilities, products, and tools needed to perform work accurately.* **Safety & Compliance —** Follows safety procedures, uses equipment correctly, and speaks up about hazards.| || --- || **Why El Car Wash** Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes