Customer Experience Account Representative

Nutrien; Deerfield (IL); On-site; USD 51,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement plan

Tuition assistance

Employee assistance program

Paid time off

Job summary

Nutrien is seeking a Customer Experience Account Representative in Deerfield, IL. This role focuses on order entry, shipment coordination, and order-to-cash activities, partnering with Sales, Transportation, and Plants to meet customer needs.

Ideal candidates have a relevant bachelor’s degree and 1–3+ years in customer experience or related fields, with SAP and MS Office proficiency. This on-site role offers strong growth and benefits within Nutrien Ag Solutions.

Qualifications

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field.
• 1–3+ years of related experience in customer experience or order management.
• Background in Agriculture, Commodities, or Industrial Chemicals is a plus.
• Strong problem resolution and analytical abilities with independent decision-making.
• Excellent communication and interpersonal skills.
• Proficiency with SAP and Microsoft Office applications including Excel, PowerPoint and Word.

Responsibilities

• Interact with customers on order entry, shipment, and transaction logistics.
• Coordinate shipments with Sales, Transportation, and plants to manage order-to-cash.
• Answer inquiries on order status, availability, and product specifications.
• Provide guidance and training as needed and support assigned Sales staff.
• Create documents to support quarterly and annual audits.
• Identify process improvements to enhance efficiency in the Customer Experience team.

Skills

Customer experience

Communication skills

Analytical skills

Problem resolution

Team collaboration

Education

Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree

Tools

SAP

Excel

PowerPoint

Word

Job description

Customer Experience Account Representative

Location: Deerfield, IL, USA, 60015

Experience Level: Associate

Workplace Type: On-Site Experience Level: Associate Job Type: Full Time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven Seed and Dyna-Gro Seed; as well as financial, custom application and precision ag services.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

What You'll Do:

• Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
• Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
• Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
• Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc
• Provide guidance, mentorship and training on an as needed basis
• Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
• Outage and load-out notices for plants, terminals, and warehouses
• Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
• Drive and identify areas of improvement and potential efficiencies in the Customer Experience team

What You'll Bring:

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree
• A passion for Customer Experience with 1-3+ years of related experience
• Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
• Possess excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
• Excellent communication skills are essential
• Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
• Excellent interpersonal and organizational skills and operate comfortably in a team environment
• High attention to detail and proven ability to work under pressure
• Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
• Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
• Must be highly motivated
• Sensitivity to cultural differences and awareness
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions

What You'll Get:

• Purpose-Driven Work-Make an impact as part of a global team feedingthe future and support farmerslocally and around the world.
• Excellent Benefits-Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching foryour future.
• Grow Your Career-Tuition assistancefor future education and ongoing learning and training opportunities for career advancement pathwaysacross the organization.
• Support When it Matters- Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness.
• Thrive in a Strong Culture-Guided by our core valueswe put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment.

Please note that benefits packages may be different depending on employment status and location.

Compensation & Benefits:

The salary range for this role, in Deerfield, IL, is between $51,400- $80,630. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location.

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process.

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee.Details will be discussed through the application process.

This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions.

Nutrien is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please contact the recruiter identified in this posting.

GROW WITH US. FEED THE FUTURE.

At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.