Customer Excellence Representative

TACORI; Glendale (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

TACORI seeks a Customer Excellence Representative to guide clients from first inquiry to delivery, ensuring they feel heard and valued at every step of their journey.

You will collaborate with sales, design, operations, logistics, and merchandising to resolve issues, provide accurate quotes, and maintain organized records for quick responses.

Qualifications

• 2-4 years in sales and customer service.
• Independent, proactive, and entrepreneurial mindset.
• Strong product knowledge to service customer requests.
• Experience building and maintaining business relationships.
• Proficient in Office (Word, Excel, PowerPoint).
• Record of meeting/exceeding sales goals and targets.

Responsibilities

• Respond to order requests promptly via email, phone, and internal systems.
• Verify order details: specifications, pricing, shipping, and customer data.
• Generate quotes and process orders efficiently across systems.
• Communicate order status and modifications proactively; resolve issues.
• Maintain organized records for quick reference and quotes.
• Collaborate with sales, design, operations, logistics, and merchandising.
• Adhere to pricing guidelines and approval processes for quotes and orders.
• Know TACORI products and educate clients as collections expand.
• Meet or exceed targets for quote/order accuracy and turnaround time.

Skills

Sales experience

Customer service

Independent worker

Product knowledge

Relationship building

Office suite

Quotes & pricing

Sales targets

Problem solving

Communication skills

Team collaboration

Tools

Navision

Job description

Monday - Saturday business operations - Some Saturdays required (will work Saturdays remote though)

JOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVE

REPORTS TO: CUSTOMER EXCELLENCE MANAGER

LOCATION: TACORI OFFICE

FLSA STATUS: NON-EXEMPT

SCHEDULED HOURS: AS NEEDED

The Role, why it matters?

At TACORI, every client interaction is an opportunity to turn a jewelry dream into a lasting memory. As a Customer Excellence Representative, you are the heartbeat of that experience, a trusted guide who ensures our clients feel heard, valued, and confident at every step of their journey. From the first inquiry to final delivery, you own that experience.

Key Responsibilities

Delivering a Seamless Client Buying Experience

Clients and retail partners deserve a smooth, transparent path from interest to purchase. You make that happen:

• Respond toorder requests promptly and accurately across all channels (email, phone, internal systems).
• Verify every orderdetailingproductspecification, pricing, shipping, and customerinformation.
• Optimizeallrelevantsystemsto generate quotes and process orders efficiently.
• Proactively communicate order status, address pricing questions, and manage modifications.
• Maintain organized, accessible records so anyquotecan be answered quicky.
• Partner with sales,design,operations,logistics, and/or merchandising to resolve issues before they reach the client.
• Adhere to established pricing guidelines, discount structures, and approval processes for quotes and orders.
• Know the full range ofALLTACORIproductswith continued education as collections grow.
• Consistently meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.

Bringing Custom Designs to Life

You are the bridge between a client’s dream and its flawless execution:

• Collaborate withTACORIdesign teams to translate client requestsintoaccurate, inspiring custom designs.
• Generate detailedquotes for custom workincludingdesign time, materials, production, and customization fees.
• Process custom orders with meticulous attention, ensuring every specification flows correctly into production.
• Track each custom order through every stage of development,anticipatingand surfacing any challenges early,whilekeeping clients andretailpartners informed with proactive updates.
• Verify that finishedpiecesmeet agreed specifications and TACORI’sstandards beforeshipping.
• Coordinate shipping anddeliveryso the final moment of receiving the jewelry is as special as the design itself.

Empowering Retail Partners with TACORI Knowledge

Informed partners create better client experiences. You keep everyone aligned and equipped:

• Stay current on all campaigns, product launches, salestoolsand promotional offers so you can speak confidently.
• Help retail partners leverageTACORItools to enhance client engagement and drive meaningful sales conversations.
• Develop working knowledgein collaboration with sales,ofeach account’sspecific plans and in-store initiative,toprovidepersonalizedguidance.
• Communicate relevant marketing information to internal teams and external partners ina timely, clear manner.

Fulfilling Point-of-Sale Materials to Elevate the In-Store Experience

The in-store environment is part of the client experience. You ensure retail partners have everything they need to showcase TACORI.

• Receive,validate, and process POS material requests from sales, marketing, and retail accounts accurately in Navision.
• Track POS material orders and proactively update stakeholders on status and delivery timelines.
• Coordinate with marketing andlogisticsto ensure on-timedeliveryso stores are always show-ready for clients.

Preparing for Events That Create Memorable Client Moments

From trade shows to in-store events, client-facing events demand flawless preparation:

• Collaborate with sales and marketing toidentifyupcoming events and proactively gather all material and product requirementsto guarantee smooth execution.
• Generatetimely,accuratequotes and process event orders.

Supporting Sales Teams and Strengthening Client Confidence

• Sales Collaboration: Supportsbeing a resource for reps,anticipatingclient needs, sharing feedback,onboarding new retail partners, and ad hoc activities as needed.
• Return Authorizations:RA processing, partner communication, cross-team coordination, andreturn tracking.
• Inventory Management:Supports with inventorythey'relooking for, including replenishment, consignment/memo tracking, and demand planning alignment with sales

QUALIFICATIONS AND SKILLS:

• 2-4 years’ experience in sales and customer service.
• Ability to work independently anda self-starter. Entrepreneurial spirit
• Vast knowledge of product line to service customers’ requests.
• Experience in all aspects of developing andmaintainingbusiness relationships.
• Proficiencyin all Office programs: Word, Excel, PowerPoint, etc.
• Proventrack recordof reaching and exceeding sales goals
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to effectively prioritize and manage tasks
• Strong problem solving and quantitative analytical skills
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment
• Strong math skillsare neededto generate custom quotes.