Customer Engineering Manager III, Retail, Google Cloud

Google LLC; New York (NY); On-site; USD 192,000 - 267,000; Full time

Job summary

Google LLC is seeking a Customer Engineering Manager to lead a team of Customer Engineers delivering trusted technical and solution guidance to accelerate workload migration and remove blockers for customers. You will liaise with product marketing and engineering to stay on top of industry trends and drive enhancements across Google Cloud products.

Individual pay reflects skills, experience, and education. The role focuses on building a culture of technical ownership, delivering enterprise-grade

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud-native architecture experience in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience with technical conversations, demos, prototyping, or workshops with customers.
• Leadership experience (people management, team lead, mentorship, coaching).

Responsibilities

• Build and guide a team of Customer Engineers delivering trusted technical and solution guidance to customers.
• Collaborate with product marketing and engineering to stay ahead of industry trends and drive product enhancements.
• Lead workload migration acceleration and remove technical blockers for customers.
• Foster a culture of technical ownership and develop team talent and skills.
• Partner with Sales to define technical go-to-market strategies and delivery plans; plan staffing and coverage.

Skills

Leadership experience

Cloud native architecture

Customer-facing

Technical conversations/demos

Executive stakeholder engagement

Education

Bachelor's degree

Tools

Virtualization

Containerization

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem‑solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).

Minimum qualifications:

• - Bachelor's degree or equivalent practical experience.
• - 10 years of experience with cloud native architecture in a customer‑facing or support role.
• - Experience with cloud engineering, on‑premise engineering, virtualization, or containerization platforms.
• - Experience with technical conversations, demos, prototyping, or workshops with customers.
• - Leadership experience (e.g., people management, team lead, mentorship, coaching).

Preferred qualifications:

• - Experience with software life‑cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• - Experience as a pre‑sales manager or technical customer‑facing people manager within a professional services or sales engineering team.
• - Experience managing a team through pre‑sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• - Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• - Experience driving delivery and consumption plans for complex, cross‑pillar cloud solutions.
• - Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• - Foster customer partnership and provide thought leadership related to cloud, cross‑pillar solutions, and expansion opportunities to drive technical wins.
• - Partner with Sales to define technical go‑to‑market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones, and determine alignment, coverage and staffing needs through planning stages.
• - Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with customers, partners, and prospects.
• - Collaborate cross‑functionally across Google, partners, and your team to resolve technical roadblocks.