Customer Engineer - PDC (SEM Inspection and Metrology)

Applied Materials, Inc.; Town of Malta (NY); On-site; USD 43,000 - 58,000; Full time

Job summary

Applied Materials, Inc. is seeking a field service technician to install, maintain, and upgrade SEM-based inspection systems for semiconductor devices.

The role requires 4–7 years in equipment support, strong electrical/mechanical troubleshooting, and experience with vacuum and e-beam systems. Travel up to 20% and on-site collaboration with customers are part of the responsibilities.

Qualifications

• Associate degree, technical training, or equivalent experience (Bachelor’s preferred).
• 4-7 years of experience in semiconductor equipment support or related field.
• Experience withSEM tools or e-beam inspection systems.
• Strong mechanical and electrical troubleshooting skills.
• Experience withvacuum systems, electron beam fundamentals, and precision motion systems.
• Basic understanding of semiconductor processes anddefect/yield concepts.
• Solid communication skills and basic Microsoft Office knowledge.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and their appropriate usage, including digital multimeters.
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Responsibilities

• Install, maintain, and upgrade Applied MaterialsPDC SEM-based inspection systems
• Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
• Perform preventative and corrective maintenance onelectron beam, vacuum, electrical, and mechanical systems
• Support customers in improvingdefect inspection performance and yield
• Work with customers and internal teams to understandprocess flows and inspection requirements
• Communicate directly with customers to ensure tool uptime and performance

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

Communication skills

Microsoft Office

Education

Associate degree or technical training

Bachelor’s preferred

Tools

SEM tools

e-beam inspection systems

Vacuum systems

Digital multimeters

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $31.00 - $42.40

Location: Malta,NY

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Role Responsibilities

• Install, maintain, and upgrade Applied MaterialsPDC SEM-based inspection systems
• Troubleshoot equipment using standard diagnostics, with support from senior engineers as needed
• Perform preventative and corrective maintenance onelectron beam, vacuum, electrical, and mechanical systems
• Support customers in improvingdefect inspection performance and yield
• Work with customers and internal teams to understandprocess flows and inspection requirements
• Communicate directly with customers to ensure tool uptime and performance

Minimum Qualifications

• Associate degree, technical training, or equivalent experience (Bachelor’s preferred)
• 4-7 years of experience insemiconductor equipment support or related field
• Experience withSEM tools or e-beam inspection systems
• Strong mechanical and electrical troubleshooting skills
• Experience withvacuum systems, electron beam fundamentals, and precision motion systems
• Basic understanding of semiconductor processes anddefect/yield concepts
• Solid communication skills and basic Microsoft Office knowledge
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications

• 2-4 years of work experience in customer/field service support, or a related technical field

Physical Requirements

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 20% of the Time

Relocation Eligible

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via email at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.