Customer Engineer III, AI/ML, Mid-Market Enterprise, Google Cloud

Google; Chicago (IL); On-site; USD 152,000 - 221,000; Full time

Job summary

Google Cloud seeks a Customer Engineer to partner with technical Sales and customers, differentiating Google Cloud with AI/ML expertise and cloud solution design. You will help customers understand business value, develop creative cloud architectures, and lead proofs of concepts across diverse industries.

You will collaborate with product, engineering, and sales teams to translate requirements into practical deployments while traveling to customer sites as needed to drive adoption and success.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Responsibilities

• Identify and qualify business opportunities; understand objections; develop strategies to resolve blockers.
• Share AI/ML expertise to support technical relationships; participate in proofs of concept and briefings.
• Work with Google Cloud products to demonstrate integrations in customer environments.
• Recommend integration strategies and architectures for complete cloud solutions.
• Travel to customer sites and events as required, representing Google Cloud publicly.

Skills

Cloud native architecture

Engaging with technical stakeholders

Executive communication

Education

Bachelor's degree or equivalent practical experience

Tools

Google Cloud AI/ML tools

Virtualization / containerization

Networking and security concepts

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; New York, NY, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience building strategic business partnerships with customers in an architecture or solution delivery role.
• Experience with Google Cloud AI/ML products and solutions.
• Experience with virtualization or containerization platforms and migrating applications and services to cloud platforms.
• Experience with networking and security concepts.
• Experience managing multiple stakeholders, and working cross-functionally, in a collaborative, fast-paced environment.
• Excellent communication skills, with experience conducting customer C-level/technical engagements.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Learn more about benefits at Google .

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.