Customer Engineer III

Applied Materials, Inc.; Billerica (MA); Hybrid; USD 51,000 - 70,000; Full time

Job summary

Applied Materials in Billerica, MA seeks a Customer Engineer III to install, maintain, and upgrade semiconductor equipment. You will use diagnostic techniques and collaborate with senior engineers to address issues while ensuring high customer satisfaction.

The role requires 4–7 years in semiconductor equipment support, an associate degree or equivalent, and willingness to travel up to 50%. Clean-room work and safety protocols apply, with a comprehensive benefits package.

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD)
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Must be able to work in a clean-room environment
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.
• Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.
• Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.
• Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.
• Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers)

Skills

Communication skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Valid driver's license

Willingness to travel

Education

Associate degree or military technical training or field service experience

Bachelor's degree preferred

Tools

Vacuum systems

PVD/Plating equipment

Digital multimeters

Job description

## Customer Engineer IIIApply: Billerica,MA: Full time: Posted Today: R2625255**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary:$37.00 - $51.20Location:Billerica,MAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.**Role Responsibilities:*** Install, maintain, and upgrade customer equipment* Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]* Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges* Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.* Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.* Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.* Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.* Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers).**Minimum Qualifications:*** Completion of an Associate degree, military technical training, field service experience, or trade certification (Bachelor’s degree preferred)* 4-7 years of work experience in semiconductor industry or other equipment support industry* Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls* Strong knowledge of hand tools and their appropriate usage, including digital multimeters* Effective written and verbal communication skills* Basic knowledge of Microsoft Excel, Word, and PowerPoint* Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.* Must be able to work in a clean-room environment* Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols**Physical Requirements:** This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 50% of the Time**Relocation Eligible:**YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.