Customer Engineer I - Pittsburgh, PA

Vertiv; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

401k

Profit sharing

Generous PTO and vacation

Medical, vision, dental insurance

Job summary

Vertiv in Pittsburgh is seeking a Field Service professional to provide service tasks and customer support while ensuring compliance with safety guidelines. Candidates should have relevant certifications or military experience in a technical field. The role involves significant travel, flexible scheduling, and requires excellent communication and time management skills. Vertiv offers competitive benefits, including company vehicles and technical training.

Qualifications

• Professional communication in written and verbal forms is essential.
• Must manage time effectively between technical and administrative tasks.
• Basic site evaluations including environmental assessments are a requirement.

Responsibilities

• Perform service tasks per company policies.
• Provide customer assistance both on-site and via phone.
• Administer accurate reports for service tasks completed.

Skills

Communicate professionally

Time management

Basic site evaluation

Familiarity with electrical test equipment

Report writing

Education

ASEET, AMEET, or progress toward certification

4+ years military experience in a technical field

2+ years relevant industry experience

Tools

Microsoft Office

Vertiv software

Job description

Vertiv designs, manufactures, and services mission‑critical infrastructure technologies for data centers, communication networks, and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies.

Why Vertiv is the best company for Field Service professionals

• Industry leader in Technology and Services with a best‑in‑class customer service and safety culture
• Leadership with extensive field service experience across industries
• Strong focus on employee technical and leadership development
• Hands‑on technical training in our state‑of‑the‑art Training Academy or Regional Training Center
• Competitive benefits: company vehicle, smartphone, laptop, PPE, other tools, 401k, profit sharing, generous PTO and vacation, medical, vision, dental, and more
• 24/7 technical and factory support and extensive online libraries of product documentation
• Commitment to work/life balance
• Employer of choice for veterans with technical backgrounds

Responsibilities

• Perform service tasks as assigned and according to company policies and procedures
• Work independently or under direct supervision based on training completion
• Provide on‑site and phone assistance to customers
• Communicate with technical support about technical or procedural issues
• Implement field change notices per published guidelines
• Stay current on safety bulletins, field change notices, and service tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Wear appropriate PPE as per company guidelines and job duties
• Adhere to work‑hours policy guidelines – 14 hours rule
• Complete required safety training assignments on time
• Adhere to on‑site customer safety requirements when applicable
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Complete accurate and timely administrative tasks (timecards, expense reports, mileage reports, service request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a first‑time fix for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend customer meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work efficiently and timely
• Make technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on‑site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

Qualifications

• ASEET, AMEET, or progress toward certification is preferred
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

Interpersonal and Administrative Skills

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborate with peers, customers, suppliers, and leadership
• Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Technical Skills

• Perform basic site evaluation (environmental temperature, general operating conditions)
• Familiarity with electrical and electronic test equipment and fundamentals
• Follow written technical documentation (procedures and product manuals) to perform service tasks
• Employ elementary fix/repair techniques under directed supervision
• Complete service tasks and return unit to full operating conditions based on directed supervision
• Summarize and report all work‑related tasks performed in written and verbal form
• Use personal computer and associated applications (Microsoft Office, Vertiv software, etc.) efficiently

Working Conditions

• Travel is required
• Flexible schedules (weekends, evenings, holidays)
• Valid driver’s license
• Must successfully pass a drug test prior to employment; also required to complete background and motor vehicle records checks

Physical Requirements

Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit and climb or balance. Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must lift up to 50 pounds consistently and occasionally up to 75 pounds.

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities, provided that the individual is otherwise qualified to safely perform the essential functions of the job and the accommodations do not impose an undue hardship.

Equal Opportunity

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity or expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization

We will only employ individuals who are legally authorized to work in the United States. This position does not provide sponsorship. Candidates with temporary visas (E, F‑1, H‑1, H‑2, L, B, J, or TN) or who need future sponsorship are not eligible for hire.