Customer Engineer I

Vertiv Group Corporation; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Smartphone

Laptop

PPE provided

401k with Profit Sharing

Generous PTO

Medical, Vision & Dental

Training Academy

24/7 Technical Support

Job summary

Vertiv is seeking a Customer Engineer – Field Services to install, commission, and service UPS, PDUs, and battery systems across customer sites. You will provide on-site and phone support and strive for first-time fix resolutions while maintaining accurate service documentation.

Travel is required with a flexible schedule. The role emphasizes safety, adherence to procedures, and strong collaboration with customers and engineering teams to ensure operational excellence.

Qualifications

• ASEET or AMEET certification in progress or completed.
• 4+ years of military experience in a related technical field.
• 2+ years of relevant industry experience.

Responsibilities

• Install, commission, and service UPS, PDUs, and Battery systems (2-120KVA).
• Provide on-site and phone support to customers with focus on first-time fix.
• Communicate with Technical Support on issues.
• Follow Field Change Notices and Safety Bulletins.

Skills

Written communication

Verbal communication

Time management

Electrical/electronic test equipment

Technical documentation

MS Office

Team collaboration

Education

ASEET/AMEET certification

Tools

Microsoft Office

Job description

CUSTOMER ENGINEER – FIELD SERVICES Small to Large UPS, PDUs, Power Products & Battery Systems (2-120KVA)

WHY VERTIV

• Industry leader in Technology and Services with best-in‑class Customer Service and Safety culture
• Company vehicle, smartphone, laptop, and PPE provided
• 401k with Profit Sharing, generous PTO, Medical, Vision & Dental
• State‑of‑the‑art Training Academy with hands‑on learning
• 24/7 Technical/Factory Support and online technical libraries
• Strong work/life balance commitment
• Employer‑of‑choice for Veterans with technical backgrounds

WHAT YOU'LL DO

• Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)
• Provide on‑site and phone support to customers, striving for first‑time fix resolution
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices and stay current on Safety Bulletins and Service Tips
• Complete timecards, expense reports, mileage reports, and service documentation accurately and on time
• Maintain individual inventory and perform cycle counts per company policy
• Operate safely in accordance with published guidelines and customer site requirements
• Meet or exceed on‑site response time requirements

WHAT YOU'LL NEED

Experience (one or more):

• ASEET or AMEET certification (or progress toward)
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

Skills:

• Professional written and verbal communication
• Effective time management balancing technical and administrative tasks
• Familiarity with electrical/electronic test equipment and fundamentals
• Ability to follow written technical documentation to perform service tasks
• Proficiency with Microsoft Office and company software applications
• Collaborative approach with peers, customers, and leadership

WORK ENVIRONMENT

• Travel required with flexible schedule (weekends, evenings, holidays)
• Valid driver's license required
• Must pass pre‑employment drug test, background check, and motor vehicle records check
• Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally
• Standing, walking, climbing, stooping, kneeling, and crouching required

ABOUT VERTIV

We design, manufacture, and service mission‑critical infrastructure technologies for data centers, communication networks, and commercial/industrial environments. With $5B in revenue and operations in nearly 70 countries, we are the trusted service provider for 70%+ of Fortune 500 companies.

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High‑Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer‑first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].