Customer Engineer - EPIC Center

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 59,000 - 81,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Comprehensive benefits package

Job summary

Applied Materials, Inc. is seeking a Field Service Engineer to install, commission, and service advanced semiconductor equipment at customer sites in Santa Clara, CA.

You will diagnose mechanical, electrical, software, and process issues and provide hands-on technical guidance to customers. The role emphasizes proactive maintenance, upgrades, and close collaboration with engineering and manufacturing teams.

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills; basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Responsibilities

• Installing and commissioning advanced semiconductor equipment
• Troubleshooting complex mechanical, electrical, software, and process issues
• Delivering exceptional customer support and technical guidance
• Performing maintenance and upgrades on cutting-edge systems
• Collaborating with engineering, manufacturing, and customer teams to drive solutions
• Helping customers maximize tool performance, productivity, and uptime

Skills

Mechanical aptitude

Communication skills

Troubleshooting ability

Education

Associate degree or military technical training or trade certification

Tools

Digital multimeters

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $42.50 - $58.90
Location: Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Build the Technology That Powers the Future

Every smartphone. Every AI breakthrough. Every cloud data center. Every electric vehicle. Behind them all is semiconductor technology. At Applied Materials' EPIC Center in Santa Clara, we're looking for Customer Engineers who are passionate about technology, thrive on solving complex challenges, and want to be at the forefront of innovation. This is not a desk job. You'll work directly with some of the world's most advanced semiconductor equipment, partner with leading customers, and play a critical role in enabling the technologies shaping the future of artificial intelligence, autonomous vehicles, advanced computing, and next-generation electronics.

What You'll Do

• Installing and commissioning advanced semiconductor equipment
• Troubleshooting complex mechanical, electrical, software, and process issues
• Delivering exceptional customer support and technical guidance
• Performing maintenance and upgrades on cutting-edge systems
• Collaborating with engineering, manufacturing, and customer teams to drive solutions
• Helping customers maximize tool performance, productivity, and uptime

What Makes This Role Exciting?

Work on Technology That Changes the World

Support equipment that helps manufacture the chips powering AI, cloud computing, electric vehicles, medical devices, and consumer electronics.

Learn From Industry Experts

Work alongside some of the brightest engineers and technologists in the semiconductor industry.

Accelerate Your Career

Whether your background is in engineering, military service, manufacturing, field service, electronics, maintenance, or technical operations, you'll have opportunities to continuously grow your technical expertise.

Solve Real Problems

This role is perfect for curious minds who enjoy diagnosing issues, working hands-on, and finding solutions in high-pressure environments. We're looking for people who love troubleshooting and problem solving. Enjoy working hands-on with complex equipment. Have experience in engineering, electronics, mechanics, robotics, manufacturing, semiconductor, military, aerospace, or technical service environments. Communicate effectively with customers and internal teams. Thrive in fast-paced, technology-driven environments. Are excited by learning new technologies.

Ideal Backgrounds

We welcome candidates from: Semiconductor Equipment Field Service Engineering Military Electronics & Nuclear Programs Robotics & Automation Aerospace & Defense Manufacturing Engineering Electrical Engineering Mechanical Engineering Mechatronics Industrial Maintenance Technical Support & Service Operations

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Relocation Eligible: No
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.