Customer Engineer

Applied Materials, Inc.; Town of Belgium (WI); On-site; USD 57,234 - 78,698; Full time

Job summary

Applied Materials, Inc. is looking for a Customer Engineer located in Wisconsin. This role involves installation, maintenance, and technical support for semiconductor and display manufacturing equipment. Candidates should have an Associate degree or military technical training with some field service experience.

Responsibilities include performing preventative maintenance and troubleshooting using digital analytics. Competitive salary and benefits are offered, alongside a supportive work culture.

Qualifications

• 1–2 years of work experience in customer/field service support, or a related technical field.
• Experience diagnosing and resolving basic technical challenges.
• Familiarity with hand tools and their appropriate usage.

Responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
• Use digital analytics for troubleshooting.
• Perform preventative and corrective maintenance on various systems.

Skills

Ability to read and interpret electrical and mechanical schematics

Basic mechanical aptitude

Effective written and verbal communication skills

Education

Completion of an Associate degree, military technical training, or trade certification

Tools

Digital multimeters

Job description

## Customer EngineerApplylocations: Leuven,BELtime type: Full timeposted on: Posted Todayjob requisition id: R2620858**Who We Are**Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.**What We Offer**Salary:€49,600.00 - €68,200.00Location:Leuven,BELYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.**About Our Belgium Site** Located in Leuven, our Belgium site is at the forefront of semiconductor innovation, combining hands-on engineering expertise with advanced R&D collaboration. Working closely with leading industry and academic partners, our team helps drive the development of next-generation technologies.**We currently have an exciting opportunity for a Field Service Engineer to join our team in Leuven.****Role Responsibilities:*** Collaborate with Senior Field Service Engineers /Customer Engineers in installing, maintaining, and upgrading customer equipment* Use digital analytics for troubleshooting* Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]* Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)* Coordinate and communicate directly with customers* Fulfill additional duties, as assigned**Minimum Qualifications:*** Completion of an Associate degree, military technical training, field service experience, or trade certification* 1–2 years of work experience in customer/field service support, or a related technical field* Ability to read and interpret electrical and mechanical schematics* Experience diagnosing and resolving basic technical challenges* Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics* Familiarity with hand tools and their appropriate usage, including digital multimeters* Effective written and verbal communication skills* Basic knowledge of Microsoft Excel, Word, and PowerPoint* Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.* Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols**Preferred Qualifications:*** 2–4 years of work experience in customer/field service support, or a related technical field**Physical Requirements:** This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 25% of the Time**Relocation Eligible:**Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.