Customer Engineer

Cummins; Memphis (TN); Remote; USD 79,000 - 119,000; Full time

Job summary

Cummins Inc. is seeking a Customer Engineer to serve as the primary technical liaison for OEM customers in the Mississippi/Memphis area or western Alabama.

You will investigate and resolve product integration and installation challenges, support IQA and OEM integration, and collaborate with engineering teams to deliver accurate product data and customer solutions. The role requires a Bachelor’s degree in Engineering or STEM and a minimum of two years of experience.

Qualifications

• Bachelor's degree in Engineering or STEM required.
• Two years of experience minimum.
• Ability to travel regionally on short notice.

Responsibilities

• Serve as primary technical liaison for OEM customers.
• Investigate and resolve product integration and installation issues.
• Support IQA, OEM integration, and product selection processes.
• Collaborate with SMEs, AEs, and VPI teams to deliver data and solutions.
• Translate voice of the customer into product requirements.
• Validate prototype performance and ensure correct installation.
• Drive technical problem resolution and continuous improvement.

Skills

Customer liaison

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Engineering or STEM

Tools

Advisor

COLS

GCE

Job description

We are looking for a talented Customer Engineer to join our team in the Mississippi, Memphis area, or western Alabama.

In this role, you will make an impact in the following ways:

• Serve as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.

• Investigate and resolve product integration, installation, and application challenges by identifying root causes, recommending corrective actions, and documenting outcomes to drive continuous improvement.

• Support and enhance key engineering processes, including Installation Quality Assurance (IQA), OEM integration, product selection, and the effective use of tools such as Advisor, COLS, and GCE to enable high-quality technical decisions.

• Collaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer solutions.

• Apply in-depth product, application, and market knowledge to support OEM product selection, equipment design, and machine optimization while ensuring customer requirements are met.

• Translate the voice of the customer into functional product requirements and advocate for customer needs throughout product development, design reviews, and product change initiatives.

• Validate prototype machine performance and ensure products are applied and installed correctly, meeting Cummins standards, customer system requirements, and operating environments.

• Drive technical problem resolution and continuous improvement initiatives while coordinating activities among technicians and other support resources, contributing to team success and enhancing engineering processes and systems.

To be successful in this role you will need the following:

• Lead the integration and optimization of complex machine and product systems, ensuring solutions meet customer requirements for performance, reliability, quality, and cost while applying Cummins installation standards and best practices.

• Serve as a trusted technical advisor to customers by providing application guidance, product recommendations, engineering documentation, training, and support throughout the product lifecycle.

• Diagnose and resolve product and system issues using structured troubleshooting and root cause methodologies, implementing robust corrective actions that protect the customer experience and prevent recurrence.

• Monitor and support machine and system performance in real-world applications, proactively identifying operational concerns, responding to evolving customer needs, and driving continuous improvement.

• Translate customer needs and stakeholder requirements into effective system designs by applying systems engineering principles, requirements management, and cross-functional design integration practices.

• Utilize modeling, simulation, verification, and validation tools to assess product capability, evaluate risks, and influence sound engineering and product design decisions.

• Ensure installation quality by conducting reviews, validating compliance with requirements, identifying opportunities to reduce rework, and driving improvements in machine integration processes.

• Create and maintain clear technical documentation, product information, and engineering records that enable effective knowledge transfer, support informed decision-making, and enhance technical productivity.

• Collaborate effectively with customers, engineering teams, product development, manufacturing, sales, and other stakeholders to deliver integrated solutions and achieve shared business objectives.

• Drive results through sound technical judgment, customer focus, effective communication, and timely decision-making while continuously developing your technical expertise and adapting to new technologies and challenges. Education, Licenses, Certifications: College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required. Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred

• Candidate must reside in Mississippi; the Memphis, Tennessee, metropolitan area; or western Alabama to support assigned OEM and defense-related customer accounts.

• Minimum of two years of experience.

• Hands‑on capability and proficiency in using hand tools, multimeters, thermocouples, and a PicoScope.

• Ability to follow established safety guidelines.

• Ability to lift up to 30 pounds.

• Ability to manage multiple customers and projects.

• Ability to travel within the region on short notice to meet customer schedules.

• Self‑starter with the ability to independently manage assigned projects.

Preferred

• Familiarity with wiring schematics, engine components, industrial equipment, or vehicles is a plus.

• Familiarity with Salesforce is a plus; training will be provided on uploading and maintaining information in the system.

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Engineering

Organization Cummins Inc.

Role Category Off‑site Remote

Job Type Exempt - Experienced

Min Salary $79200

Max Salary $118800

ReqID 2440080

Relocation Package No

100% On‑Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.