Customer Engagement Specialist, Inbound

A1 Garage Door Service; Arizona; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door Service is seeking an Inbound Customer Engagement Specialist to serve as the frontline liaison for customers, providing product and service information, scheduling service appointments, and resolving issues with accuracy and care. This fully remote role requires a US-based presence in one of the operating states and a customer-first mindset.

You will handle high volumes of calls, assess customer needs, and nurture relationships with clear, respectful communication.

Qualifications

• 12 months of call center experience required.
• Excellent phone handling and active listening skills.
• Typing speed 40 words per minute or more.
• Strong written and verbal communication skills.
• Must pass pre-employment drug test and background check.
• Eligible to work legally in the United States.

Responsibilities

• Manage large amounts of inbound phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate, valid, and complete information using appropriate tools.
• Meet personal and team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account information.

Skills

Call center experience

Customer service

Active listening

Typing 40 wpm

Written and verbal communication

Job description

As an A1 Customer Engagement Specialist, Inbound , you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve any emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.

This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)

You Should Apply If:

You are a master of ownership. You see a problem; you solve the problem!

You like to help people, and your job description is just a guideline

Your peers describe you as ethical and reliable

You move fast, you’re always busy and no task is too small or too big

You are self-motivated, and customer focused; you know how to close the deal!

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• Computer systems/software scare you. We don’t use much paper around here

The Job:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep accurate records of customer interactions and account related information

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it
• Availability to workflexible hours between 5:00am and 9:30pm MST, including weekends
• A minimum of 12 months call center experience, upselling preferred
• Strong phone contact handling skills and active listening
• Strong knowledge of computer systems and software
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to type 40 wpm or more
• Strong written and verbal communication skills
• Strong reading comprehension as well as basic math skills are required
• Ability to take on additional tasks as needed
• Ability to pass a pre-employment drug test (not including THC) and criminal background check
• Employment requires current eligibility to legally work in the United States

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.