Customer Engagement Specialist (Fully Remote)

TP; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. A customer-focused role supports resolution of consumer issues and guides first-level representatives.

This remote, structured schedule role offers hourly pay, comprehensive benefits, and opportunities to work across shifts in a virtual team.

Qualifications

• 2+ years' experience in a consumer-facing role.
• Experience with Google Suite and call center communication.
• Strong technical aptitude and ability to work independently in a virtual team.
• Dedicated workspace with hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload).
• Ability to work remotely in a structured schedule with various shifts.
• Open-minded approach to feedback and evolving policies.

Responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level issues.
• Negotiate, follow up, and ensure quality assurance for all consumer concerns.
• Document and report on consumer interactions, and assist with eCommerce transactions and payments.

Skills

Customer service

Google Suite

Call center communication

Technical aptitude

Remote work readiness

Problem solving

Tools

Google Suite

Job description

• Resolve complex consumer issues and advise first-level representatives on high-level issues.
• Negotiate, follow up, and ensure quality assurance for all consumer concerns.
• Document and report on consumer interactions, and assist with eCommerce transactions and payments.

Qualifications:

• 2+ years' experience in a consumer-facing role preferred.
• Experience with multiple tools, Google Suite, and call center communication preferred.
• Strong technical aptitude and ability to work independently in a virtual team.
• Dedicated workspace with hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload).
• Ability to work remotely in a structured schedule with various shifts.
• Open-minded approach to feedback and evolving policies.
• Hourly pay range: USD $15.50 to $16.00.
• Comprehensive health benefits including medical, vision, and dental.
• Financial benefits include 401(K), life insurance, and supplemental coverage.

TP

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP is a force for good in communities and for clients.