Customer Engagement Representative II

Cencora; United States; On-site; USD 43,700 - 62,480; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Backup dependent care

Adoption assistance

Paid parental leave

Job summary

Cencora is seeking a customer-focused role supporting Territory Managers in driving revenue across accounts in our Animal Health segment. The position involves taking sales orders from assigned accounts, answering questions, and initiating proactive outreach to grow sales and loyalty.

Key responsibilities include assisting with product research and ordering for stocked and non-stocked items, delivering outstanding service, attending weekly meetings, processing orders, and monitoring backorders.

Qualifications

• Diploma preferred; 1 year vet clinic experience or 2+ years in animal health call center preferred.
• Knowledge of products and selling; ability to explain and reference resources within the organization.
• Strong communication and customer service skills; ability to engage with customers effectively.

Responsibilities

• Partner with Territory Manager to develop sales strategies.
• Answer calls to take sales orders and handle customer service issues.
• Proactively contact accounts to grow sales and loyalty.
• Assist with product research and ordering for stocked and non-stocked items.
• Deliver excellent customer service and maintain professionalism.
• Attend weekly sales meetings; stay informed on products and industry changes.
• Process orders and monitor backorder status.
• Travel minimal as required.

Skills

Product knowledge

Communication

Customer service

Sense of urgency

Self-motivation

Work commitment

Education

Diploma preferred

Job description

Summary of Role:

Shift Details: 8am-5pm PDT

Pay Details: $20/hr-$24/hr (DOE)

Responsibilities:

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
• Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
• Process orders for assigned territory.
• Monitor backorder status for accounts.
• May gather information regarding assigned territory or accounts and share any necessary information with TM partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the Company.
• Support general queue sales calls.
• Travel requirements are minimal.

Education:

• Diploma preferred.
• 1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.

Skills and Knowledge:

• Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery.
• Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.
• Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities.
• Self Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals.
• Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done.

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*: $43,700 - 62,480

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.