Customer Engagement Engineer (FaST)

1000 KLA Corporation; Hillsboro, Beaverton (OR, OR); On-site; USD 137,000 - 232,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) with company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off

Paid company holidays

Wellness program

Career development opportunities

Job summary

KLA specializes in advanced inspection tools and metrology systems for the semiconductor industry. This role contributes to delivering high-quality measurements, reducing variability, and developing models for optical spectroscopy applications in film and metrology.

You will collaborate with engineering, service, sales, and customer engineers to drive product success. Based in Hillsboro, OR, this position involves developing measurement models, supporting new product introductions, and

Qualifications

• Doctorate, Master's, or Bachelor's degree with related work experience.
• Degrees must be in a relevant field and demonstrate advanced knowledge.
• Experience requirements scale with degree level as listed in the posting.

Responsibilities

• Deliver high-impact work across your area of expertise to advance business priorities.
• Enable customer success by providing high quality measurements and reducing variability.
• Troubleshoot issues based on metrology results using analytical skills.
• Document results and present on products and processes.
• Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development.
• Assist sales/marketing in assessing applications of company products and preparing detailed specifications.
• Collaborate with engineering, service, sales and marketing teams and with customer engineers.
• Conduct new product introduction projects and provide escalation support to onsite field service engineers.
• Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.

Education

Doctorate degree

Master's degree

Bachelor's degree

Job description

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Enable customer success by providing high quality measurements and reducing measurement variability.

Use analytical skills to troubleshoot issues based on metrology results.

Document results and make presentations on all aspects of products.

Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry.

Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications.

Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers.

Conduct new product introduction projects.

Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting.

Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.

Minimum Qualifications

• Doctorate (Academic) Degree and related work experience of 5 years;
• Master's Level Degree and related work experience of 8 years;
• Bachelor's Level Degree and related work experience of 12 years;

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $136,700.00 - $232,400.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.