Customer Engagement

afterquery; San Francisco (CA); On-site; USD 140,000 - 160,000; Full time

Job summary

AfterQuery is seeking a Customer Engagement professional to deepen relationships with AI lab and enterprise customers. In this role, you will actively help turn clients into long-term partners by ensuring they maximize the value of our products and services.

The ideal candidate has 3-5 years of experience in a relevant role, strong technical skills, and exceptional relationship-building abilities. Compensation includes a base salary of $140-160k plus bonuses and equity.

Qualifications

• 3-5 years in a Business Operations, Account Management, or Customer Engagement role.
• Strong technical fluency to discuss AI/ML concepts.
• Proven ability to drive account growth and expansion.

Responsibilities

• Support and expand relationships with existing AI lab and enterprise customers.
• Conduct regular business reviews and strategic check-ins.
• Monitor customer health metrics and satisfaction scores.

Skills

Business Operations

Account Management

Customer Engagement

Technical Fluency

Relationship Building

Job description

About AfterQuery

AfterQuery builds the training data and evaluation infrastructure that frontier AI labs use to make their models better. We work with the world's leading labs to design high signal datasets and run rigorous evaluations that go beyond static benchmarks. We are a small, early team (post Series A) where individual contributors have a direct impact on how the next generation of models learn and improve.

The Role

Your job is to deepen and expand relationships with our customers. Our Customer Engagement team, you will work closely with our Strategic Projects team as an advocate for our key customers—ensuring they maximize value from our data and evaluation products, identify expansion opportunities, and become references and champions who advocate for AfterQuery. This is a foundational customer success hire at a rapidly growing early-stage company: you won't just run a playbook, you'll help build one. Working closely with the founding team and executive leadership, you will turn active customers into long-term partners.

What You'll Do

• Support and expand relationships with existing AI lab and enterprise customers.

• Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations.

• Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines.

• Work cross-functionally with operations and engineering teams to ensure customer requirements are met and feedback is incorporated.

• Develop and execute customer success playbooks, onboarding sequences, and account growth strategies.

• Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues.

• Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap.

What We're Looking For

• 3-5 years in a Business Operations, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS.

• Strong technical fluency to discuss complex AI/ML concepts like model training, evaluation, and data quality with technical stakeholders.

• Proven ability to drive account growth and expansion measured through net dollar retention, usage growth, or contract renewals.

• Exceptional relationship-building skills able to earn credibility and trust with senior-level decision-makers and technical leaders.

• Experience in fast paced, highly technical environments and comfort in ambiguity.

• Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.).

• A bias toward data-driven decision-making and continuous optimization.

Compensation Structure:

• $140-160k base + bonus + equity