Customer Education Manager

Medbridge; United States; Remote; USD 95,000 - 115,000; Full time

Job summary

A healthcare technology company in the United States is seeking a Customer Education Manager to enhance user adoption of their innovative products. The ideal candidate will have extensive experience in customer education, excellent organizational skills, and a proven ability to simplify complex concepts for users. This role involves developing training materials and collaborating with various teams to ensure customer success. The salary range for this position is $95K- $115K.

Qualifications

• 3-5 years of experience in healthcare, SaaS, or education technology.
• Proven ability to simplify complex concepts.
• Exceptional writing and user-focused communication skills.
• Data-driven mindset with the ability to use engagement metrics.
• Technically curious, quick to learn product functionality.

Responsibilities

• Own and evolve the Customer Education program.
• Develop and maintain educational resources.
• Plan and execute targeted in-app and communication campaigns.
• Continuously optimize educational materials based on feedback.
• Collaborate with Product, Implementation, and Customer Success teams.

Skills

Customer education experience

Strong communication skills

Data-driven mindset

Collaboration

Organizational skills

Tools

Pendo

Zendesk

Job description

Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our team is growing and looking for an enthusiastic Customer Education Manager to join us!

We hire in the following states: AZ, CO, CA, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI..

As a Customer Education Manager at Medbridge, you will ensure our clinicians and patients fully utilize our products to enhance the healthcare experience. You will develop online help center resources, in-app guides, and product training to drive the success and growth of Medbridge’s products. You will report to the Senior Director of Product Operations. Your customer education strategy will align with industry best practices and support goals for product adoption and utilization.

Why work at Medbridge?

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

We’re looking for a Customer Education Specialist to create and deliver engaging training and support materials that help customers and patients confidently use MedBridge products. You’ll work closely with Product and Customer Success teams to identify customer needs, develop relevant content, and ensure users can easily find answers and succeed with our tools. Highly organized and self-directed, you’ll own the end-to-end customer education lifecycle—from planning and prioritization through creation, delivery, and ongoing improvement—in a fast-moving environment. The ideal candidate has experience in customer education or enablement, strong communication skills, and the ability to translate complex workflows into clear, actionable learning experiences. communication and interpersonal skills, and a deep understanding of the company’s products and services.

Responsibilities

• Own and evolve the Customer Education program to scale with company growth and user needs.
• Develop and maintain a comprehensive library of resources—tutorials, toolkits, help‑center articles, and in‑app guides.
• Plan and execute targeted in‑app and communication campaigns in collaboration with Product, GTM, and Marketing teams.
• Continuously refresh and optimize educational materials based on analytics, feedback, and product updates.
• Collaborate closely with Product, Implementation, and Customer Success to identify education needs and create scalable solutions that align with customer goals.

Qualifications

• 3-5 years of experience in healthcare, SaaS, or education technology, including customer or product education, enablement, or training.
• Proven ability to simplify complex concepts and create resources that drive product adoption and user confidence.
• Exceptional writing and communication skills i.e. clear, concise, and user-focused.
• Highly organized and proactive, with experience managing the full education lifecycle in a fast‑paced environment.
• Data‑driven mindset with the ability to use engagement metrics and feedback to refine learning experiences.
• Strong collaborator who works effectively with Product, Marketing, and Customer Success teams.
• Technically curious and quick to learn product functionality, translating knowledge into actionable education.
• Familiarity with tools like Pendo and Zendesk.

Our Values

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change‑makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi‑disciplinary, data‑oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant‑leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $95K- $115K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. Please note: Depending on location, final round interviews may be conducted in person.