Customer-Driven Universal Banker I

Availa-Bank; Ames (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Health Savings Account (HSA)

Life Insurance

401K and ESOP

Disability Insurance

FSA & Dependent Care

Tuition Assistance and Discounts

Employee Assistance Program (EAP)

Job summary

Availa Bank in Ames, IA is seeking a Universal Banker I (Bank Teller) to handle customer transactions with a friendly approach and assist with consumer accounts.

The role requires a high school diploma and customer service experience, with the ability to multi-task in a fast-paced environment. Typical hours are 8:45 am to 5:00 pm, with Saturday rotations, and flexibility as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Ability to multi-task in a fast-paced environment.
• Proficient typing and basic math skills.

Responsibilities

• Provide exceptional customer service through accurate transactions.
• Build relationships by identifying needs and offering solutions.
• Provide accurate information based on product knowledge and banking industry understanding.
• Communicate with customers and employees in person or by phone.
• Sell, open, and maintain banking products and services; cross-sell where appropriate.
• Process account openings/maintenance (checking, savings, CDs, safe deposit).
• Process checks, wire transfers, online/mobile banking maintenance, stop payments, debit card disputes.
• Handle deposits, withdrawals, loan payments, merchant transactions; balance cash drawer.
• Perform ATM/ITM duties where applicable; meet branch goals and deposit growth.

Skills

Customer service

Typing

Math skills

Communication

Regulatory knowledge

Education

High school diploma or equivalent

Tools

Banking software

Job description

Description

EEO Employer

Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.

This is not a remote position.

UNIVERSAL BANKER I (BANK TELLER) POSITION SUMMARY

This position is responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts.

SCHEDULE

• Typical schedule will be 8:45 am to 5:00 pm, Monday through Friday
• Saturday rotation from 8:45 am to 12:00 pm (typically every 2-3)
• Additional or different hours may be required as business needs warrant

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

UNIVERSAL BANKER I (BANK TELLER) ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Provide exceptional customer service through quality conversations and an efficient and accurate process of customer transactions.
2. Build relationships with customers by identifying needs and offering solutions.
3. Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
4. Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
5. Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products during the regular transaction process.
6. Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
7. Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
8. Handle financial transactions efficiently and effectively with all customers (including, but not limited to, deposits, withdrawals, advances, loan payments, and merchant transactions).
9. Maintain a balanced cash drawer.
10. Perform ATM/ITM duties in applicable markets.
11. Meet or exceed all established branch goals and contribute to branch deposit growth.

Requirements

UNIVERSAL BANKER I (BANK TELLER) ROLE QUALIFICATIONS:

Education

• High school diploma or equivalent required

Experience

• Customer service experience required
• Accounting, banking, or sales experience encouraged

Other Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Strong math skills; add, subtract, multiply and divide in all units of measure
• Exceptional oral, written and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
• Ability to apply sound judgement to carry out instructions, understand procedures, and speak clearly to customers and employees
• Understands computer and other equipment capabilities and limitations
• Exceptional organizational and time management skills
• Ability to multi-task in a fast-paced environment
• Maintain a complete understanding of regulatory and compliance policies and procedures
• Be able to work flexible hours and shifts

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