Customer-Driven Parts Sales Counter Specialist

Papé Machinery, Inc.; Sumner (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Pape’ Machinery, Inc. in Sumner, WA is seeking a Parts Sales Counterperson I to join our Agriculture & Turf Division. The role focuses on helping customers at the counter or over the phone by identifying needs and recommending the right parts and services.

You will use product literature, specialized software, and growing product knowledge to provide timely, accurate solutions, build trust with clients, and support our team in a fast-paced, collaborative environment.

Qualifications

• Verifiable parts counter experience or applicable mechanical/service experience.
• Basic knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform well in a fast-paced, team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.

Responsibilities

• Be the go-to parts expert for customers at the counter or on the phone.
• Identify customer needs and provide timely parts recommendations.
• Use product literature and software to offer accurate parts solutions.
• Build lasting relationships with clients through reliable support.
• Maintain attention to detail and deliver exceptional customer service.

Skills

Parts counter experience

Mechanical/service experience

Parts inventory knowledge

Customer service

Communication skills

Organizational skills

Team-oriented

Job description

Pape’ Machinery, Inc. in Sumner, WA is seeking a Parts Sales Counterperson I to join our Agriculture & Turf Division. The role focuses on helping customers at the counter or over the phone by identifying needs and recommending the right parts and services.

You will use product literature, specialized software, and growing product knowledge to provide timely, accurate solutions, build trust with clients, and support our team in a fast-paced, collaborative environment.