Customer-Driven Hardware Store Sales Associate

Ace Hardware Corporation; Mountain View (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Ace Retail Group is seeking a Sales Associate to help with receiving, stocking, pricing, and maintaining a clean, organized store. The role focuses on delivering excellent customer service, greeting customers, and solving problems on the sales floor.

The position requires a High School diploma or GED, and formal retail experience is preferred. The role includes standing, walking, lifting up to 25lbs, and potential forklift operation after training. Compensation is $19.20 per hour.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Customer service

Retail experience

Stocking

Education

High School or GED

Job description

Ace Retail Group is seeking a Sales Associate to help with receiving, stocking, pricing, and maintaining a clean, organized store. The role focuses on delivering excellent customer service, greeting customers, and solving problems on the sales floor.

The position requires a High School diploma or GED, and formal retail experience is preferred. The role includes standing, walking, lifting up to 25lbs, and potential forklift operation after training. Compensation is $19.20 per hour.