Customer-Driven Concrete Pump Dispatch Specialist

Concrete Materials Placement Inc; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Concrete Materials Placement Inc (CMP) seeks a dependable Concrete Pump Dispatcher to coordinate customers, concrete pump operators, equipment, and job schedules. The role requires strong communication, organization, and multitasking in a fast-paced environment.

Preferred candidates have prior dispatch or construction industry experience, but training is available. The position involves scheduling, customer service, operator support, and precise documentation to keep operations running smoothly.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Good problem-solving skills and composure under pressure.
• Dependability, accountability, and strong work ethic.
• Willingness to learn the concrete pumping industry and company procedures.

Responsibilities

• Schedule and dispatch concrete pumps and operators based on customer needs, equipment availability, job locations, and daily priorities.
• Review daily and upcoming schedules to ensure jobs are properly staffed and equipped.
• Monitor active jobs and adjust schedules for delays, cancellations, breakdowns, weather, and changing customer needs.
• Confirm scheduled jobs and communicate job details, arrival times, and special instructions to operators.
• Help coordinate next-day scheduling and equipment assignments.
• Maintain accurate schedules, job details, dispatch notes, and customer communications.
• Assist with work-ticket accuracy, completion, and submission.
• Document delays, cancellations, job-site issues, and other information that may affect billing or customer satisfaction.
• Ensure required job photographs, material usage, and supporting documentation are captured.

Skills

Strong communication

Customer service

Organization

Multitasking

Problem-solving

Dependability

Education

High school diploma or equivalent

Job description

Concrete Materials Placement Inc (CMP) seeks a dependable Concrete Pump Dispatcher to coordinate customers, concrete pump operators, equipment, and job schedules. The role requires strong communication, organization, and multitasking in a fast-paced environment.

Preferred candidates have prior dispatch or construction industry experience, but training is available. The position involves scheduling, customer service, operator support, and precise documentation to keep operations running smoothly.