Customer Development Director

Coca-Cola Bottling Co. Consolidated; Baltimore (MD); Hybrid; USD 105,000 - 140,000; Full time

Job summary

A leading beverage distributor in Baltimore is seeking a strategic partnership manager to develop and maintain relationships with key clients. This role involves working closely with sales and operational teams to achieve business objectives. Candidates should have significant experience in negotiation and analytics, along with a passion for fostering teamwork and collaboration. Competitive salary and benefits offered.

Benefits

401(k) match

health coverage

employee stock purchase plan

professional development training

Qualifications

• 5-7 years of work experience in a related field.
• Ability to partner cross-functionally to achieve objectives.
• Strong leadership and coaching capabilities.

Responsibilities

• Develop and maintain a strategic partnership with customers.
• Align with operational and marketing strategies.
• Analyze data for business opportunities.

Skills

Negotiation

Customer Relationship Management

Analytical Skills

Communication

Leadership

Education

Bachelor’s degree or four years of equivalent experience

Tools

MS Excel

MS PowerPoint

Job description

Overview

Requisition ID: 236605

Locations: Baltimore

Pay Range: $105,000.00 - $140,000.00 Salaried, depending on experience

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What you’ll get

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match; health coverage; employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training and personalized mentorship

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to align with strategic objectives
• Coach, teach, and train field operations teams on alignment to customers’ sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have up-to-date execution plans for the assigned customer
• Cultivate and maintain ongoing relationships and attend meetings with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Collaborate with Revenue Generation colleagues to compile and report key business results to Coca‑Cola Bottling Company Indianapolis Sr. Leadership team
• Analyze data to determine opportunities and implement tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews to understand effectiveness
• Make adjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Strong ability to quickly bond and build rapport to achieve a strategic partnership status throughout the customer’s organization
• Must have strong negotiation and persuasion skills
• Responsive customer service skills with a proactive mindset
• Strong organizational management skills with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred
• Excellent organizational, time management, attention to detail, and team-building skills
• Ability to work independently
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills
• Ability to prioritize multiple assignments with time-sensitive deadlines
• Continuous improvement mindset
• Adept in handling ambiguity
• Computer proficiency in MS Office, particularly MS Excel and MS PowerPoint

Minimum Qualifications

• Bachelor’s degree or four years of equivalent experience
• Knowledge acquired through five to seven years of work experience

Preferred Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology

Work Environment

The position should be located in Baltimore or the Maryland RSA. The position is a combination of office and field work.

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.