Customer Design Technician Associate- Technician

American Electric Power Co.; Pulaski, Northern (VA, KY); Hybrid; USD 44,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

American Electric Power is seeking an entry-level Customer Design Technician Associate in Pulaski, VA. You’ll support planning, design, and operation of company equipment under supervision, using an Associate Degree and 2 years utility exposure.

The role emphasizes teamwork, adherence to standards, and ongoing learning. A valid driver's license is required, with opportunities to grow technical skills and contribute to reliable energy services.

Qualifications

• Technical knowledge from an Associate Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology.
• Ability to work with standards, codes, and regulations relevant to the area.
• Valid Driver's License and basic computer literacy.

Responsibilities

• Assists in planning, design, engineering, testing, and operation of equipment and facilities.
• Communicates effectively with customers and teammates, and maintains records.
• Seeks opportunities to improve processes and expand technical skills.
• Learns and applies company policies and procedures under supervision.

Skills

Technical proficiency

Leadership

Planning & Organization

Problem Solving

Communication

Decision Making

Education

Associate degree in Electrical/Electronic/Civil/Mechanical Engineering Technology

High school diploma or equivalent with 4 years utility experience

Job description

## Customer Design Technician Associate- TechnicianApply: Pulaski, VA: Woodlawn, VA: Full time: Posted Today: End Date: October 20, 2026 (7 days left to apply): R19641**Job Posting End Date**10-20-2026Please note the job posting will close on the day before the posting end date**Job Summary**Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.**Job Description****Technician Assoc:****What You’ll Do:**Technical Proficiency: Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology. Gains knowledge of standards, codes, and regulations relevant to area of assignment. Gains knowledge with pertinent equipment, material, systems, and business processes. Assists employees in handling defined portions of routine problems when beneficial to AEP. Possesses basic computer literacy, knowledge, and skills.Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit. Refer to attached matrix for required qualifications.**What You’ll Need:** High school diploma or equivalent plus 2 years or related utility industry work experience; or an Associate's Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields. Valid Drivers License**OTHER REQUIREMENTS:** Physical Demands -Varies by location or territory. In some locations or territories, technician must be able to:Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage. Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds. May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work. **Technician:****What You’ll Do:**Technical Proficiency: Uses knowledge and experience to perform cost effective work in an efficient manner. Exhibits understanding of pertinent equipment, material, systems, and processes. Possesses intermediate level of computer literacy knowledge/skills.Leadership & Guidance: Understands and works within appropriate policies and follows procedures. Provides training and guidance to employees where beneficial.Planning & Organization Ability: Develops knowledge of time constraints for work activities and makes proper adjustments where needed.Problem Solving & Initiative: Actively seeks out information to increase technical knowledge and job skills where beneficial to AEP.Communication & Interpersonal Skills: Contributes to team goals. Begins networking with peers to share information and encourage cooperation. Develops a Win-Win relationship. Understands corporate goals.Decision Making & Business Awareness: Uses decision making skills to perform job more efficient and cost effective. Demonstrates an attitude, ability, and desire to listen and satisfy both internal and external customers. Refer to attached matrix for required qualifications.**What You’ll Need:**Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience; or a high school diploma or equivalent and 4 years of related utility industry work experience.Valid Drivers License **OTHER REQUIREMENTS:**Physical Demands -Varies by location or territory. In some locations or territories, technician must be able to:1.Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage.2.Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds.3.May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work.**In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.****Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.** **#APCO****Compensation Data****Compensation Grade:**N004-124**Compensation Range:**$31.72 - $45.25The Physical Demand Level for this job is: L – Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible