Customer Design Technician Associate

American Electric Power; Pikeville (KY); On-site; USD 44,000 - 45,000; Full time

Job summary

American Electric Power in Pikeville, KY is seeking a Customer Design Technician Associate to perform entry-level technical work across planning, design, analysis and operation of Company equipment and facilities. You will lead meetings, analyze options, coordinate with teams, and ensure safety and budgets are respected.

The role requires either an Associate degree with 6+ years in utilities or a high school diploma with 8+ years of relevant experience, plus a valid driver's license.

Qualifications

• Associate degree in Electrical/Electronic/Civil/Mechanical Engineering Technology or related field with 6+ years utility experience.
• High school diploma or GED with 8+ years utility industry experience, including technical projects.
• Must possess and maintain a valid state driver’s license.
• Occasional travel to customer facilities or job sites; adherence to safety procedures.

Responsibilities

• Perform entry-level technical work related to planning, engineering, design, analysis, testing, construction, maintenance and operation of Company equipment.
• Lead and facilitate meetings; network with peers and identify key stakeholders.
• Analyze options and risks; make decisions in less defined frameworks.
• Develop solutions; coordinate work within design groups; provide training as needed.
• Plan work with customers and suppliers; monitor progress to meet schedules and budgets.
• Maintain customer-focused attitude and strive for superior satisfaction.

Job description

Job Posting End Date11-05-2026Please note the job posting will close on the day before the posting end dateJob SummaryThe Customer Design Technician Associate is responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.Job DescriptionWhat You’ll Do:Essential Job Functions & TasksCommunication and interpersonal skills: Leads and facilitates meetings effectively. Networks with peers inside and outside the AEP System. Identifies key stakeholders. Uses informal network to get things done.Decision making and business awareness characteristics: Uses diverse approaches to make decisions in the absence of a definite framework or where few precedents exist. Makes decisions that may affect the operations or results of the work and which may impact the business unit. Demonstrates the ability to handle conflicting interests related to projects or special tasks. Demonstrates the ability to analyze options and risks.Technical proficiency: Demonstrates the ability to understand more complex technical issues in relevant area of assignment. Demonstrates an above average ability to use technical and computer tools to perform assignments in most cost-effective method possible.Leadership and guidance: Leads, facilitates, and coordinates work activities within work group, team, department, or other corporate entity as necessary to perform all routine engineering technical assignments. Provides advanced training to employees. Ensures the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs, and recommendations.Planning and organization ability: Plans work and suggests work plans of others to complete non-routine work within time constraints. Plans effectively with AEP suppliers and internal or external customers. Reviews trends of materials and equipment performance and initiates necessary corrective action. Monitors design, material, and work progress on department projects to control costs within estimated budget and to ensure codes, standards, and schedules are met.Customer Focus: Ensures that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.What We’re Looking For:Minimum RequirementsEducationAssociate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of six (6) years of related utility industry work experienceORHigh school diploma or GED, with a minimum of eight (8) years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge.Licenses & CertificationsMust possess and maintain a valid state driver's license.Must meet all vehicle operation requirements as designated by federal and/or state law.Other RequirementsDepending on assignment, may be required to work on customer facilities in remote or rough terrain.Must have the physical capabilities to perform all work assignments.Job may entail some travel and exposure to situations that require the knowledge, understanding, and adherence to applicable safety procedures.May require extended hours to accomplish assigned tasks to meet work requirements and schedules.What You’ll Get:In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We DoAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:N004-124Compensation Range:$31.72 - $32.76The Physical Demand Level for this job is: L – Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligibleHear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.