Customer Delivery Architect

GDH; Irvine (CA); Hybrid; USD 103,320 - 117,096; Full time

Job summary

A leading company is seeking a Customer Delivery Architect to join their team in Irvine, CA. The role focuses on delivering exceptional technical support and consultation to clients, acting as a trusted advisor to enhance network innovation. This position offers a hybrid work environment and requires a strong background in customer service and technical delivery.

Qualifications

• Minimum of 10 years of experience in customer-facing roles.
• CCIE certifications desirable.
• Ability to lead and guide teams.

Responsibilities

• Develop and maintain strong customer relationships.
• Provide expert consultation to drive customer value.
• Analyze and resolve complex network problems.

Skills

Customer-focused

Crisis Management

Consulting

Technical Support

Networking Knowledge

Communication

Collaboration

Education

Bachelor’s degree in Computer Science or Electrical Engineering

Job description

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Job Description

Our client is seeking a highly skilled Customer Delivery Architect to join their team. This role involves working closely with our customers to ensure they receive outstanding technical support and consulting, helping them to drive value and innovation within their networks. The ideal candidate will act as a trusted advisor, building strong relationships across all levels of customer organizations and staying ahead of technological advancements to recommend solutions tailored to their business needs. This position offers a hybrid schedule, with time split between the office and remote work.

Job Description

Our client is seeking a highly skilled Customer Delivery Architect to join their team. This role involves working closely with our customers to ensure they receive outstanding technical support and consulting, helping them to drive value and innovation within their networks. The ideal candidate will act as a trusted advisor, building strong relationships across all levels of customer organizations and staying ahead of technological advancements to recommend solutions tailored to their business needs. This position offers a hybrid schedule, with time split between the office and remote work.

Responsibilities

• Develop and maintain strong relationships with customers, becoming a trusted advisor for their technical needs.
• Provide expert consultation to drive value and innovation in customer networks, reducing risks and supporting business objectives.
• Work collaboratively with the Engineering team to advocate for customer needs and share upcoming technological advancements.
• Analyze and resolve complex technical network problems, collaborating with teams across the organization.
• Stay current with company solutions and service offerings to effectively address and resolve customer challenges.
• Lead high-level crisis management initiatives, anticipating potential issues and proactively addressing them with customers and partners.
• Utilize broad security and networking knowledge, along with specific area expertise, to provide strategic guidance and solutions.
• Champion an inclusive approach that drives innovation and better outcomes for customers.
  
  
  

Qualifications

• Minimum of 10 years of relevant experience in customer-facing roles within technical delivery, IT, or pre-sales product engineering.
• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent practical experience.
• Certifications such as CCIE in Security, Collaboration, Data Center, and/or Route Switch, or equivalent experience.
• Proven ability to lead and guide diverse teams in resolving technical issues.
• Strong crisis management skills with the ability to anticipate and proactively manage potential issues.
• Excellent communication and consulting skills to build productive collaborations.
• Capability to maintain up-to-date knowledge of industry trends and advancements.
• Experience in delivering company standard methodologies within client infrastructures.
• Demonstrated ability to work effectively with both technical staff and senior management.
  
  
  

Pay Range: $75.00 – $85.00 hourly

This position offers a hybrid schedule, with time split between the office and remote work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  IT Services and IT Consulting

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