Customer Coordinator

Rinker Materials; El Mirage (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Rinker Materials in the United States is seeking a Customer Coordinator to prepare estimates, quotes for project bids, and book orders when projects are won. The role may assist with project management and submittal packages for precast concrete items, while maintaining confidentiality of information.

The position emphasizes collaboration with Account Managers and cross-functional teams to ensure timely order processing and accurate drawings, with attention to safety and quality standards.

Qualifications

• Business/technical degree (two year) in civil engineering or drafting.
• Basic knowledge of civil engineering concepts.
• AutoCAD and related design software proficiency.
• Works as an effective and proactive team player; supports customers and sales team.
• Communicates clearly and effectively at all levels both orally and in writing.
• Ability to manage time and adapt to interruptions and changes.
• Strong organization, prioritization and problem solving skills.
• Self-directed and motivated to improve processes.

Responsibilities

• Actively support and adhere to health, safety, quality and environmental programs.
• Manage projects through all phases and associated departments.
• Coordinate with customer and Account Managers on order status through delivery.
• Develop and maintain drawings per specification for submittals and production.
• Data entry of order information and delivery dates in ERP system.
• Initiate purchase orders for auxiliary components per contract.
• Assist sales in managing risks to minimize exposure.
• Process change orders and mitigate costs with production schedules.
• Notify sales/customer/production of delays and adjust priorities.
• Assist coworkers when scheduling conflicts arise.
• Prepare quote information on bids or negotiated projects.

Skills

Team player

Effective communicator

Time management

Problem solving

Education

Business/technical degree in civil engineering or drafting

Tools

AutoCAD

MS Excel

Outlook

Job description

Why Join Our Team?

Joining Rinker means becoming a part of a team that's committed to making a positive impact. When you work with us, you're not just building structures; you're contributing to the growth and development of communities. As a Customer Coordinator, you will be responsible for preparing estimates and quotes for project bids and booking orders when projects are won. At times, the position will assist with project management and creating submittal packages for pre-cast concrete items: reinforced concrete box and reinforced concrete pipe. The position will observe confidentiality of all customer and company information.

Join our team and enjoy a comprehensive benefits package that includes competitive pay, a 401k match, paid vacation, holidays, employee discounts, and more.

Why Choose a Career with Us?

• Growth and Learning:We provide an environment that encourages personal and professional growth, helping you build a long-lasting, successful career.
• Innovation: Be a part of a team that's shaping the future of construction and infrastructure.
• Impact:What we build today will shape the world for generations to come. Your work here will be your legacy, impacting communities and leaving a lasting mark on the world.
• Collaboration:We value collaboration and teamwork, knowing that the best solutions are born through shared knowledge and diverse perspectives. Join us and work with talented, like-minded professionals.

About the Role:

• Actively support and adhere to the company’s health & safety, quality and environmental compliance programs.
• Manage projects through all phases and associated Rinker departments.
• Coordinate with customer and Account Managers on order status through delivery, working with customers to answer questions and receive approvals.
• Develop and maintain all drawings per specification for submittals and production manufacturing.
• Data entry of order information and customer delivery dates in the database/ERP (Syteline) system.
• Initiate purchase orders of special auxiliary components in accordance with the contract.
• Assist sales in managing the risks associated with project contracts to minimize Rinker’s exposure to financial loss and liability.
• Process change orders and mitigate all costs where possible recognizing production schedule constraints.
• Knowing the schedule for all phases of the project and making sure the customer’s and production needs are being met at all times, notify sales/customer/production immediately of delays.
• Assist coworkers when scheduling conflicts arise.
• Prepare quote information on bids or negotiated projects for quotes processing.
• Regular, timely attendance to meet customer/company needs in an efficient and effective manner.
• Performs special projects or assignments as directed.

Qualifications:

• Business/technical degree (two year) in civil engineering or drafting.
• Basic knowledge of civil engineering concepts.
• AutoCAD and related design software proficiency.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
• Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems. AutoCad experience a plus.
• Demonstrated pattern of positive attitude, strong work ethic and dedication.
• Must have a valid drivers’ license and ability to travel 5-10 percent of the time to plant locations and/or meetings.

We're always on the lookout for passionate individuals who are committed to Excellence and share our vision of a better future. If you're ready to take the next step in your career and contribute to some of the most exciting infrastructure projects, we invite you to explore our current job openings and start your journey with us.

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