Customer Compliance - Lead

DP World; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

DP World is seeking a Customer Compliance - Lead in Kansas City, MO. The role focuses on documentation, KPI monitoring, and policy enforcement within a busy warehouse environment.

You will coordinate cross-functional actions, review supplier and shipper adherence, and support audits and process improvements. The ideal candidate has strong communication, analytical, and organizational skills, with familiarity in quality standards and B2B logistics contexts.

Qualifications

• High school diploma required; knowledge of quality standards (ISO9001, 14001, 45001) a plus.
• Strong verbal and written communication, analytical, and organizational skills.

Responsibilities

• Document installation progress and update asset management systems.
• Coordinate efficient operation of the department and ensure procedures are documented and followed.
• Assist with monitoring daily KPI’s, Quality Metrics, & productivity administration is completed accurately and on time.
• Liaison with all operational departments to ensure smooth workflow & maximum synergy.
• Follow detailed deployment instructions, technical diagrams, and build sheets.
• Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
• Assist with planning and participating in the warehouse operations and activities.
• Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
• Administer all reports and documentation relative to assigned processes.
• Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP
• Assist with research and reconcile any exception inventory discrepancies.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
• Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
• Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and
• Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
• Constructively observe processes and procedures to provide feedback.
• Other duties as assigned to the supplier compliance team.

Skills

Verbal & written communication

Analytical skills

Organizational skills

Quality standards ISO9001

Education

High School Diploma

Job description

DP World is growing, and we need motivated and reliable Customer Compliance - Lead in Kansas City, MO! The ideal candidate is fast learning, quick thinking and reliable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career!

Summary Of The Position

How you will contribute

• Document installation progress and update asset management systems.
• Coordinate efficient operation of the department and ensure procedures are documented and followed.
• Assist with monitoring daily KPI’s, Quality Metrics, & productivity administration is completed accurately and on time.
• Liaison with all operational departments to ensure smooth workflow & maximum synergy.
• Follow detailed deployment instructions, technical diagrams, and build sheets.
• Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
• Assist with planning and participating in the warehouse operations and activities.
• Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
• Administer all reports and documentation relative to assigned processes.
• Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP
• Assist with research and reconcile any exception inventory discrepancies.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
• Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
• Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and
• Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
• Constructively observe processes and procedures to provide feedback.
• Other duties as assigned to the supplier compliance team.

Your Key Qualifications

• High school diploma required; knowledge of quality standards (ISO9001, 14001, 45001) a plus.
• Strong verbal and written communication, analytical, and organizational skills.

Preferred Qualifications

• 3-5 years’ experience in a B2B service-related position.
• 2-3 years’ Quality Assurance, Information Technology, or Analytics .
• Experience as an Auditor in a Logistics and/or Manufacturing environment.
• Experience working within a Data Center

Quality & Safety Requirements

Quality

• Conform to the processes and requirements of our integrated management system.
• Achieve effectiveness of our integrated management system by following the Quality Policy and meeting company objectives.
• Safety
• Work to be compliant with the company environmental, health and safety standards and rules

Minimum Qualifications

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW