Customer Complaints Investigator

Alliance Homes Group; United States; Remote; USD 52,000 - 72,000; Full time

Job summary

Alliance Homes Group is seeking a Customer Complaints Investigator to support the Customer Complaints Manager. You will review escalated cases and coordinate with multiple departments to ensure timely, fair resolutions.

This role follows housing ombudsman guidelines and aligns with Alliance values to place customers in trusted hands, delivering clear documentation and follow-up actions.

You will maintain accurate records, track progress, and contribute to process improvements.

Responsibilities

• Review and investigate customer complaints.
• Coordinate with multiple departments to ensure timely, fair resolutions.
• Maintain accurate records and prepare clear case documentation.

Job description

We have an exciting opportunity for an individual to become our next Customer Complaints Investigator. You will work directly with the Customer Complaints Manager, and you will be responsible for reviewing and Investigating complaints', with the chance to work with different departments across the business.

You will also play an important part within the complaints team ensuring complaints are dealt with in line with the housing ombudsman guidelines, ensuring the Alliance values are demonstrated so that our customers are in the best of hands.