Customer Collaboration Analyst

Novolex; Lake Forest (IL); On-site; USD 66,000 - 111,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid vacation and sick days

Paid holidays

Wellness program

Job summary

Novolex is seeking a Customer Collaboration Analyst to lead supply chain partnerships with strategic customers, coordinating forecast and supply with direct contact and data exchange. You will drive service improvements, cost reductions, and inventory optimization while supporting new product launches.

ideal candidates have a BA/BS with relevant emphasis and at least 5 years in sales or supply chain, with strong communication and analytical skills. Travel 20-40% is required as part of the role.

Qualifications

• BA/BS with emphasis in sales, supply chain planning or operations management preferred.
• 5+ years of sales, business, or supply chain experience.
• Ability to establish and maintain direct customer relationships.
• Ability to organize and manage multiple projects simultaneously.
• Strong oral and written communication skills.
• Strong analytical and financial skills.
• Strong computer literacy – SAP, Blue Yonder, and Microsoft Office preferred.
• Ability to travel 20%-40%.

Responsibilities

• Directly interface with strategic customers on forecast and supply.
• Create and present a monthly S&O.
• Resolve supply related issues for products.
• Improve service and customer supply score card ratings.
• Work with customer to improve supply costs and inventory turns.
• Plays key role in new product launches from concept to completion.
• Interface weekly with customer to understand forecast changes and needs and communicate throughout the Novolex organization.
• Analyzes past and present sales and trends to anticipate needs and prevent constraints.
• Resolve new business opportunities for products.
• Resolve packaging issues that interrupt Pactiv’s ability to supply product.

Skills

Sales

Supply chain planning

Operations management

Education

BA/BS in business

Tools

SAP

Blue Yonder

Microsoft Office

Job description

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct contact and data exchange.

• Directly interface with strategic customers on forecast and supply.
• Create and present a monthly S&O.
• Resolve supply related issues for products.
• Improve service and customer supply score card ratings.
• Work with customer to improve supply costs and inventory turns.
• Plays key role in new product launches from concept to completion.
• Interface weekly with customer to understand forecast changes and needs and communicate throughout the Novolex organization.
• Analyzes past and present sales and trends to anticipate needs and prevent constraints.
• Resolve new business opportunities for products.
• Resolve packaging issues that interrupt Pactiv’s ability to supply product.

Qualifications:

• BA/BS required with emphasis in sales, supply chain planning or operations management preferred
• 5+ years of sales, business, or supply chain experience
• Ability to establish and maintain direct customer relationships
• Ability to organize and manage multiple projects simultaneously
• Ability to work independently
• Strong oral and written communication skills
• Strong analytical and financial skills
• Strong computer literacy – SAP, Blue Yonder, and Microsoft Office preferred
• Ability to travel 20%-40%

A reasonable estimate of the current range is $66,000 - $111,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation and sick days, paid parental leave, paid holidays and wellness program.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [e-mail].

Formerly Pactiv Evergreen