Customer Co-Innovation Lead - AI & Autonomy

Rockwell Automation; Mayfield Heights (OH); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Customer Co-Innovation Lead in Mayfield Heights, Ohio. The role involves managing strategic customer accounts, facilitating executive engagements, and tracking innovation initiatives. Ideal candidates should possess a Bachelor's Degree and extensive experience in customer engagement.

This position also requires knowledge of AI and automation technologies, with a commitment to building inclusive and diverse teams. The company offers various benefits including health insurance and flexible work schedules.

Qualifications

• Bachelor's degree is required.
• 8+ years in strategic programs or customer engagement is preferred.
• Experience in industrial automation or technology-driven environments.

Responsibilities

• Manage strategic customer co-innovation accounts.
• Support executive customer meetings and workshops.
• Define co-innovation framework and track progress.

Skills

Customer engagement

Strategic programs

Cross-functional teamwork

AI knowledge

Education

Bachelor's Degree

Tools

Salesforce

Job description

Milwaukee, Wisconsin, United States; Austin, Texas, United States; Mayfield Heights, Ohio, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Position Summary:

We are looking for a versatile Customer Co-Innovation Lead to join our AI & Autonomy Commercial Enablement Team. This is an individual contributor role reporting to the Customer Co-Innovation Manager. You will work across sales, R&D, services, and customer stakeholders to shape and manage a focused set of strategic customer engagements and help turn innovation into a commercial engine for Rockwell Automation.

You will support executive customer engagements, showcase emerging AI and autonomy technologies, and help move selected opportunities from early interest to structured execution. They will also oversee progress against R&D deliverables, manage stakeholder alignment and escalation paths, and turn engagement insights into customer proof points, external event content, Automation Fair showcases, and sales enablement.

Your Responsibilities:

Customer Engagement

• Manage a focused portfolio of strategic customer co-innovation accounts.
• Support top-to-top meetings, executive briefings, and customer workshops focused on AI, autonomy, and emerging technologies.
• Present Rockwell's co-innovation model and help customers understand how to move from interest to structured engagement.
• Partner with account teams to define customer goals, commercial relevance, and next steps.

Co-Innovation Governance & Execution

• Define and operationalize a scalable co-innovation framework, including governance cadence across sales, R&D, and services stakeholders
• Track progress, milestones, and outcomes across the co-innovation portfolio; connect engagements to pipeline and revenue impact
• Facilitate regular updates, decision points, and escalation paths - maintaining commercial alignment and keeping projects properly scoped against agreed objectives

Commercial Impact and Insight Capture

• Connect co-innovation activity to pipeline, revenue potential, customer proof points, and repeatable use cases.
• Capture insights from customer engagements and share structured feedback with product, R&D, and commercial teams.
• Identify patterns across accounts that can inform future offerings, messaging, or productization opportunities.

External Storytelling and Sales Enablement

• Turn co-innovation outcomes into content for external events, including Automation Fair and customer showcases.
• Partner with marketing, enablement, and commercial teams to package successful engagements into field‑ready examples.

Embody Our Culture & Values

• Bring a growth mindset, a bias toward inclusion, and a commitment to integrity and accountability to every program and every team you touch.

The Essentials - You Will Have:

• Bachelor's Degree.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel, including internationally, up to 25% of time.

The Preferred - You Might Also Have:

• Typically requires 8+ years in strategic programs, customer engagement, or cross-functional roles - with a track record of operating both strategically and in the details
• Degree in Engineering, Computer Science, Business, or related field
• Experience managing strategic customer accounts, innovation programs, or complex customer initiatives, including tracking deliverables, decision points, and identifying risks.
• Experience supporting executive customer meetings, top-to-top engagements, workshops, or strategic account planning.
• Experience tracking customer engagements, pipeline, opportunities, or business impact in Salesforce or another CRM.
• Working knowledge of AI, data, digital transformation, industrial automation, enterprise software, or emerging technologies.
• Experience turning customer outcomes into case studies, proof points, sales enablement, event content, or customer-facing narratives.
• Experience in industrial automation, manufacturing, enterprise software, AI, or other technology-driven environments.

What We Offer:

• Health Insurance including Medical, Dental, Life and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

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#LifeAtROK

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.