Customer-Centric Sales Associate - Flexible Hours & Benefits

URBN Urban Outfitters, Inc.; Franklin (TN); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Franklin, Tennessee is seeking a Sales Associate to drive sales by delivering a genuine and unique customer experience at 335 Main Street.

You will engage customers with personalized conversations, share product recommendations, support the selling environment across the floor, and help with omni order fulfillment while upholding Anthropologie's visual and operational standards.

Qualifications

• Experience in customer service is required.
• Ability to work flexibly including nights/weekends/holidays.
• Strong teamwork and communication skills.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Provides insights related to the customer and employee experience and communicatesfeedbackto Store Leadership.
• Understands their contribution to service and selling on every shift in order to impact the store’s business.
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Skills

Anthro brand fan

Experience in customer service

Experience being a team player

Job description

URBN Urban Outfitters, Inc. in Franklin, Tennessee is seeking a Sales Associate to drive sales by delivering a genuine and unique customer experience at 335 Main Street.

You will engage customers with personalized conversations, share product recommendations, support the selling environment across the floor, and help with omni order fulfillment while upholding Anthropologie's visual and operational standards.