Customer-Centric Banking Teller

Citizens; Hermitage (Mercer County); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Meaningful work & relationships

Volunteer time off (8 hours)

Donations matched up to $1,000

Career growth opportunities

Comprehensive benefits package

Job summary

Citizens in the United States is seeking a Customer Service Associate to greet customers, demonstrate how to use our mobile app and ATMs, and complete simple transactions. You will provide personalized financial guidance and connect customers to Bankers for next steps while following all policies and cash handling procedures.

The role emphasizes helping customers achieve financial goals, educating them on Citizens products, and delivering exceptional service in a fast-paced lobby environment.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Comfortable with using digital technology to support the delivery of business goals.

Responsibilities

• Greet customers in lobby and demonstrate how to use mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling and regulatory compliance.

Skills

Customer service

Active listening

Communication skills

Problem solving

Digital technology literacy

Education

High School degree or GED

Job description

Citizens in the United States is seeking a Customer Service Associate to greet customers, demonstrate how to use our mobile app and ATMs, and complete simple transactions. You will provide personalized financial guidance and connect customers to Bankers for next steps while following all policies and cash handling procedures.

The role emphasizes helping customers achieve financial goals, educating them on Citizens products, and delivering exceptional service in a fast-paced lobby environment.