Customer Care Technical Representative

Epiroc Group; Broomfield (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading productivity partner in the mining and infrastructure industries as a Customer Care Technical Representative. This remote role focuses on maintaining customer relationships and maximizing satisfaction through excellent support and communication. You will be the key point of contact for customers, handling inquiries, providing technical assistance, and ensuring high levels of service. With a commitment to innovation and collaboration, this position offers a dynamic work environment where your contributions will directly impact customer success. If you're self-motivated and detail-oriented, this opportunity is perfect for you.

Benefits

Healthcare

Wellness Programs

Insurance Options

FSA/HSA

Employee Assistance Program

401(k)

Paid Vacation

Qualifications

• 5+ years in a Technical Inside Sales/Customer Service role.
• Experience in mining and/or construction industries preferred.

Responsibilities

• Provide technical parts support and maintain technical documentation.
• Respond to customer inquiries and manage inside sales processes.
• Coordinate with logistics to expedite orders and deliveries.

Skills

Critical Thinking

Problem-solving

Customer Service

Technical Communication

Sales Management

Education

Bachelor's Degree

Equivalent Work Experience

Tools

MS Office

Job description

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Customer Care Technical Representative

Functional area: Marketing

Onsite or Remote: Remote

Primary Skills: Critical Thinking, Problem-solving, Customer Service

Country/Region: US

City: Broomfield

Location: Broomfield, CO, US, 80020

Company name: Epiroc USA LLC

Date of posting: May 2, 2025

United in Performance. Inspired by Innovation.

Location: Remote

Work Type: Full-time: Monday to Friday, 40 hours a week

Sponsorship & Relocation: This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States will be considered. This opportunity DOES NOT provide relocation.

Mission: The Customer Care Technical Representative is responsible for maintaining customer relationships, upselling, and maximizing customer satisfaction. The role involves being the key point of contact for daily customer business, building strong relationships with existing customers, and developing new ones. Providing an excellent customer experience and maintaining professionalism are essential.

The work environment is representative of an office setting, with reasonable accommodations for individuals with disabilities. The noise level is usually low to moderate.

Responsibilities:

• Provide technical parts support, maintain technical documentation across all Epiroc product lines with accuracy.
• Respond to calls and emails, create quotes and proposals, and handle inquiries about stock, pricing, lead times, and specifications.
• Manage inside sales processes to ensure high customer satisfaction.
• Investigate issues related to sales, pricing, deliveries, and technical problems.
• Coordinate with logistics to expedite orders and deliveries.
• Support warranty work order processes, submit claims, and monitor order completion.
• Participate in training programs and provide training for customers and dealers.
• Support internal team development and training efforts.

Requirements:

• Bachelor’s degree preferred or equivalent work experience, with 5+ years in a Technical Inside Sales/Customer Service role.
• Experience in mining and/or construction industries is highly preferred.
• Proficiency in MS Office, especially Word, Excel, and Outlook.
• Excellent oral and written communication skills, especially technical and analytical communication.
• Self-motivated, detail-oriented, highly organized, capable of managing multiple priorities with high accuracy.
• May require on-call hours based on business needs.
• Experience in full cycle sales management and B2C/B2B sales preferred.

Compensation: Hourly pay rate $33.00/hr - $45.00/hr

Benefits begin the first of the month after start date, including healthcare, wellness programs, insurance options, FSA/HSA, Employee Assistance Program, 401(k), and paid vacation.

Life at Epiroc: We are a leading productivity partner for mining and infrastructure industries, fostering innovation and collaboration. Founded in Stockholm, Sweden, we operate in over 150 countries with passionate teams supporting our customers.

Employment is at-will, and Epiroc is an equal opportunity employer. All qualified applicants will be considered without regard to protected characteristics.

Note: This description is not exhaustive. The position remains open until filled.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us forward.

We encourage employees to develop their careers with support from leadership, fostering a culture of innovation, diversity, and sustainability, essential for delivering innovative solutions to our customers.