Customer Care Support Specialist - Billing

Innovative Systems, Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology company in North Carolina is seeking a Support Specialist to join its Customer Care team. This role involves providing exceptional service to billing clients using the eLation software. Candidates should possess excellent communication and problem-solving skills, preferably with a background in telecommunications or software support. The company offers competitive wages and generous benefits, including health and dental insurance.

Benefits

Competitive wages

Generous Paid time off

10 paid holidays

401(k) matching

Company paid family health insurance

Company contributions to HSA

Company paid dental insurance

Company paid vision insurance

Company paid life insurance

Company paid disability insurance

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team environment.
• Self-motivated and adaptive to change.

Responsibilities

• Provide exceptional service to Billing clients.
• Utilize the software ticketing system for client interactions.
• Conduct training sessions on eLation Billing software.
• Report software bugs by identifying deficiencies.
• Deliver software-related presentations at customer conferences.

Job description

Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team.

In this role, you will be provide exceptional service to our Billing clients.

When you are part of the Innovative Systems’ eLation Customer Care team as a Support Specialist, you will:

• Utilize the software ticketing system to efficiently manage and address daily client interactions.

Conduct formalized training sessions to educate end users on effectively navigating the eLation Billing software.

Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.

Identify and recreate software deficiencies to effectively test and report software bugs.

Organize and deliver software-related presentations at our annual customer conference.

These are skills that we are looking for in our ideal candidate:

• Candidates must have excellent verbal and written communication skills, problem-solving skills, the ability to handle multiple items simultaneously, and pay attention to detail.
• Must be able to work independently as well as in a team environment.
• Self-motivated, self-driven, and open to change.
• Preferred background includes a telecommunications degree and/or software support experience. Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus.
• Must be self-motivated, adaptable to change, and proactive in problem-solving.

These skills would be helpful but are not required:

• Telecommunications industry experience.
• Bachelor's degree in business, computer science, or information technology.

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

• Competitive wages
• Generous Paid time off
• 10 paid holidays
• 401(k) matching
• Company paid family Blue Cross Blue Shield health insurance plan
• Company contributions to an HSA plan
• Company paid employee Dental Insurance
• Company paid employee Vision Insurance
• Company paid Life Insurance
• Company paid Short- & Long-Term Disability Insurance

If you are passionate about client support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.