Customer Care Supervisor

Canine Cabana; Riverview (FL); Hybrid; USD 23,419 - 24,796; Full time

Benefits offered by this job

Sick time

Paid time off

Health insurance

401 K match

Employee Assistance Programs

Discounted services

Job summary

Canine Cabana in Riverview, FL seeks an experienced Customer Care Supervisor to lead our front desk and reservations team in a fast-paced pet care environment. This role delivers exceptional service, manages daily operations, and develops a high-performing team.

We offer a competitive wage of $17–$18/hour based on experience, plus sick time, paid time off, health insurance, 401(k) match, Employee Assistance Programs, discounted services and more.

Qualifications

• 2–3 years of leadership or supervisory experience.
• 1–2 years of customer service experience (payments preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Reliable, professional, and team-oriented.
• Comfortable using new systems and technology.

Responsibilities

• Lead and support Customer Care Associates and Reservation Specialists
• Deliver excellent customer service and oversee client interactions
• Manage reservations, invoicing, payments, and client records
• Monitor capacity, waitlists, and daily front desk operations
• Handle client concerns professionally and elevate when needed
• Hire, train, coach, and evaluate team members
• Create schedules and ensure proper staffing coverage
• Maintain accurate records and ensure policy compliance
• Support marketing efforts, events, and client communications

Skills

Leadership experience

Customer service

Communication

Organization

Problem-solving

Multitasking

Reliability

Tools

Payment systems

Job description

New clients get 50% off their first three nights!

We are looking for mature, responsible people who want to work with dogs. This can be the best job you ever had if you are the right person. We are easy people to work with and expect to have open communication with all our employees. Dogs can provide hours of laughter but this is a demanding position.

Is it your dream to work with people and animals? Do you love to help people and have a positive can-do attitude? If so, read on! We are looking for an experienced Customer Care Supervisor to lead our front desk and reservations team. This role is responsible for delivering exceptional customer service, managing daily operations, and developing a high-performing team in a fast-paced pet care environment.

We pay a competitive wage of $17-$18/hour based on experience and skill level.

• We also offer sick time, paid time off, health insurance, 401 K match, Employee Assistance Programs, discounted services and more.

If you love people and are looking to work for a growing, fast paced pet care facility, apply today!

Responsibilities

• Lead and support Customer Care Associates and Reservation Specialists
• Deliver excellent customer service and oversee client interactions
• Manage reservations, invoicing, payments, and client records
• Monitor capacity, waitlists, and daily front desk operations
• Handle client concerns professionally and elevate when needed
• Hire, train, coach, and evaluate team members
• Create schedules and ensure proper staffing coverage
• Maintain accurate records and ensure policy compliance
• Support marketing efforts, events, and client communications

Qualifications

• 2–3 years of leadership or supervisory experience
• 1–2 years of customer service experience (payments preferred)
• Strong communication, organization, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Reliable, professional, and team-oriented
• Comfortable using new systems and technology

WORK SCHEDULE: 8 hour shifts 5 days a week. Must be open weekends and holidays. Possible shifts can include 6am-3pm, 8am-5pm, 10am-7pm.

I have had the honor of working here since the age of 15, following in my older sister’s footsteps as she also started working here at the age of 15 and it was the first job for both of us. Canine Cabana has been the only job I have ever had, and I have climbed the ladder over the years here at Canine Cabana. My job here has honed my leadership skills as well as my people skills. I love seeing all the pups and pet parents come and go everyday knowing that we have had a positive impact on their lives!

Weston – Pet Care Manager

I was actually a client before I joined Canine Cabana in 2018. I fell in love with the top quality care and mission and I just knew it was the best place for my terrier mix Luna. Since working at Canine Cabana, I’ve gained so much knowledge about canine health and wellness and our community of Riverview.

Kayla – Facility Manager

I have had the honor of working here since the age of 15, following in my older sister’s footsteps as she also started working here at the age of 15 and it was the first job for both of us. Canine Cabana has been the only job I have ever had, and I have climbed the ladder over the years here at Canine Cabana. My job here has honed my leadership skills as well as my people skills. I love seeing all the pups and pet parents come and go everyday knowing that we have had a positive impact on their lives!

Weston – Pet Care Manager

I was actually a client before I joined Canine Cabana in 2018. I fell in love with the top quality care and mission and I just knew it was the best place for my terrier mix Luna. Since working at Canine Cabana, I’ve gained so much knowledge about canine health and wellness and our community of Riverview.

Kayla – Facility Manager

I have had the honor of working here since the age of 15, following in my older sister’s footsteps as she also started working here at the age of 15 and it was the first job for both of us. Canine Cabana has been the only job I have ever had, and I have climbed the ladder over the years here at Canine Cabana. My job here has honed my leadership skills as well as my people skills. I love seeing all the pups and pet parents come and go everyday knowing that we have had a positive impact on their lives!

We are nestled in the middle of Brandon, Fishhawk, Valrico, Bloomingdale and Riverview. Conveniently located for our everyday and overnight guests, usually 15 minutes from where ever you begin. Stop by for a tour, we’d love to meet you if you’re in the neighborhood!